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Unable to remove Sophos Endoing Security and Control (tamper protection dimmered/greyed out)

steve02a

I have a client who started at a new company and he took his computer w/him from his previous job.  At his previous job, they used Sophos Endoing Security and Control .  I am not trying to uninstall the software.

However, when I open the software, the tamper protection is dimmed/greyed out and I am unable to click the authentic user.

How can I get around this to remove the old software so I can get a different AV solution installed on the computer?  I do have full domain and local admin rights to the machine if I need to use those.  The machine is a Windowx XP with SP3.

Thanks in advance.

:14467


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  • 0

    Hello steve02a,

    as the SIDs have changed there is no SophosAdministrator and therefore Authenticate user is unavailable. But you'd need the Tamper Protection password anyway. There is a workaround which you could find in this forum - I prefer to not post it publicly though :smileywink:. Please enable PM and send me a message.

    Christian

    :14475
  • 0

    Hi Christian ,

    Thank you.  I have enabled the PM feature...

    Steve

    :14517
  • 0

    Hi Guys,

    Appreciate if you can share the solution, I have encounter few of this issue and don't know where to start troubleshoot other than users groups option. Thanks

    :45117
  • 0

    Hello Azwan,

    what exactly are these issues - can't imagine you have many clients (persons, not endpoints) which started a company and took their (protected) computers from the previous job with them :smileyhappy:.

    If you have to uninstall Sophos from managed computers - why? Or do you have (managed) computers which have TP on with an unknown password and they refuse to apply the policy from SEC? Or ...

    Christian

    :45119
  • 0

    Hi Christian

    LOL... my issue is not the same with steve02a however one of my customer report that certain manage PC encounter tamper protection option are dimmed even after login with administrator account and this is affecting their work if any changes is required on the particular PC which required temporary disable or troubleshooting Sophos issue. Thanks

    :45139
  • 0

    Hello Azwan,

    so you shouldn't hijack a thread mentioning remove Sophos :smileyvery-happy:. Anyway - first thing to check is whether this administrator account is actually a Sophos Administrator. And just to make sure - all three TP items are dimmed (if TP is enabled then Authenticate user is dimmed and the other two accessible and v.v.)? View product information (bottom link under Help and information on the left of the endpoint GUI) will show the Current user rights under General. If it indeed says Sophos Administrator then I'd suggest to (temporarily) disable TP from SEC (assuming the endpoint can be managed and is not in a problem state) and check which items are now accessible (should be all including TP).

    Christian

    :45147
  • 0 in reply to QC

    Hi QC,

    Sorry for bringing up this old thread, but i'm having same problem as TS, could you pm me too for the solution? Thanks :)