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Unable to remove Sophos Endoing Security and Control (tamper protection dimmered/greyed out)

steve02a

I have a client who started at a new company and he took his computer w/him from his previous job.  At his previous job, they used Sophos Endoing Security and Control .  I am not trying to uninstall the software.

However, when I open the software, the tamper protection is dimmed/greyed out and I am unable to click the authentic user.

How can I get around this to remove the old software so I can get a different AV solution installed on the computer?  I do have full domain and local admin rights to the machine if I need to use those.  The machine is a Windowx XP with SP3.

Thanks in advance.

:14467


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    Hello steve02a,

    as the SIDs have changed there is no SophosAdministrator and therefore Authenticate user is unavailable. But you'd need the Tamper Protection password anyway. There is a workaround which you could find in this forum - I prefer to not post it publicly though :smileywink:. Please enable PM and send me a message.

    Christian

    :14475
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    Hello steve02a,

    as the SIDs have changed there is no SophosAdministrator and therefore Authenticate user is unavailable. But you'd need the Tamper Protection password anyway. There is a workaround which you could find in this forum - I prefer to not post it publicly though :smileywink:. Please enable PM and send me a message.

    Christian

    :14475
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