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Unable to remove Sophos Endoing Security and Control (tamper protection dimmered/greyed out)

steve02a

I have a client who started at a new company and he took his computer w/him from his previous job.  At his previous job, they used Sophos Endoing Security and Control .  I am not trying to uninstall the software.

However, when I open the software, the tamper protection is dimmed/greyed out and I am unable to click the authentic user.

How can I get around this to remove the old software so I can get a different AV solution installed on the computer?  I do have full domain and local admin rights to the machine if I need to use those.  The machine is a Windowx XP with SP3.

Thanks in advance.

:14467


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    Hello Azwan,

    so you shouldn't hijack a thread mentioning remove Sophos :smileyvery-happy:. Anyway - first thing to check is whether this administrator account is actually a Sophos Administrator. And just to make sure - all three TP items are dimmed (if TP is enabled then Authenticate user is dimmed and the other two accessible and v.v.)? View product information (bottom link under Help and information on the left of the endpoint GUI) will show the Current user rights under General. If it indeed says Sophos Administrator then I'd suggest to (temporarily) disable TP from SEC (assuming the endpoint can be managed and is not in a problem state) and check which items are now accessible (should be all including TP).

    Christian

    :45147
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  • 0

    Hello Azwan,

    so you shouldn't hijack a thread mentioning remove Sophos :smileyvery-happy:. Anyway - first thing to check is whether this administrator account is actually a Sophos Administrator. And just to make sure - all three TP items are dimmed (if TP is enabled then Authenticate user is dimmed and the other two accessible and v.v.)? View product information (bottom link under Help and information on the left of the endpoint GUI) will show the Current user rights under General. If it indeed says Sophos Administrator then I'd suggest to (temporarily) disable TP from SEC (assuming the endpoint can be managed and is not in a problem state) and check which items are now accessible (should be all including TP).

    Christian

    :45147
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