Schedule Scan

Hi,

This should be a Windows account.  Are you getting an error when you enter the account to schedule the task as?

E.g.
"Incorrect password or the password does not adhere to security policy. Please try again."

This is how it should work:

When you define a scan in SAV, the settings for the scan are stored in the file machine.xml, found here:

"\ProgramData\Sophos\Sophos Anti-Virus\Config\"

A new section will be created in the <scanJobs> section and the scan given an ID.  E.g.

<scan id="{7E9A68FC-D1D2-4193-BC9F-962505015873}" ScanType="NormalScan">

The scan ID is just a random GUID to ensure it is unique.

You can see in the new section that it created the log file that will be created when the scan is run, it has the same name as the scan:

<filename dir="COMMON_APPDATA">\Sophos\Sophos Anti-Virus\logs\[ScanName].txt</filename></settings>

etc..

When you schedule the scan in the interface of SAV, you are essentially setting up a Windows scheduled task to run the process:

"\Program Files (x86)\Sophos\Sophos Anti-Virus\backgroudscanclient.exe"

with the paramater of the scan GUID so you should be able to see all of your scheduled SAV scans in the Windows Task Scheduler.

If you're really struggling, I would suggest:

1. Create a new account on the machine. E.g. SAVScan

2. Give it a strong password (one that meets the security requirements of the policy)

3. Make it a member of the local administrator group.

4. In SAV, when creating a scan use this new account when you schedule it, e.g. [ComputerName]\SAVScan.

I hope that helps.

Regards,

Jak

Jak:

2. Give it a strong password (one that meets the security requirements of the policy)

What policy is it that is being enforced? I tried to create a local account with a 13 character password, including 6 letters, 6 numbers and a special character; still did not like the password when scheduling the scan. It was only after I authenticated in Tamper Protection that I was able to successfully schedule a scan.

Worked with Sophos TS and I am able to schedule a task using either my domain account or the local account created.

John

Hello John,

where exactly do you get the error and what is the message? You also mentioned Tamper Protection - but I don't see where it fits in here. Set up a new scan show the same behaviour regardless of the TP status.

I've tried a number of combinations and everything worked as expected. Could you please describe step by step what you've done?

Christian

Hey Christian:

Steps followed....

1) Open SESC. Click Scans link. Setup new scan

2) Pick C: as the target for the scan

3) Configure this scan. Options: All but scan for Macintosh checked; Cleanup: Auto clean virus and PUA. OK

4) Schedule this scan. Enable Schedule (checked). Set for Friday only at 9AM

        Username: Domain account

        Password: My domain password

Today, the scan scheduled, no problem. Yesterday, it would not take a password. Only difference that I can see is that I am not connected to my VPN this morning. Will try later today when connected to VPN.

The error I was getting yesterday evening was "Incorrect password or the password does not adhere to security policy. Please try again."

John

Thanks, John

As I'm curious I tried with a non-existing user (both local and domain) and it seems you get this (unspecific) error whenever the credentials (i.e. password or user) are invalid.

Christian

I too have seen this issue with setting up a scan.

My account is set as a Domain and Local Admin, as well as ensuring that I'm within the SophosAdmin group. keep getting

"Incorrect password or the password does not adhere to security policy. Please try again."

when entering "Domain\User" and the correct complex password.

This issue is stopping me from being able to setup scheduled scans.