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Unable to install sophos on win 7

Hani
Hi,
 
I have a strange issue. I installed sophos the first time on windows 7 machine and it worked fine. then I had to remove it because some application giving problem when sophos is there. So I remove it. Later we tried to reinstall it and it failed.
 
When I install sophos, nothing is showing like the sophos icon and the service of sophos antivirus can not start. I digged in the log file and it looks like sophos has not been removed properly that is why it is failing to install. see attachement below:
 
Is there any cleanup removal tool that can completelly clean any previous installation? Any suggestion?
 
I am using the latest version 10.3.1
:47703


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  • 0

    Hello Hani,

    I am using the latest version 10.3.1

    the log says InstallFromPath is: C:\escw_103p_sa\savxp\ (which indicates the Preview version) and later Property(S): ProductVersion = 10.3.6., but that's probably not relevant here.

    failing to install

    Doesn't look like - INSTALL returned '1' and the last message is 1707 Installation operation completed successfully (funnily, the MSDN Library lists also the success codes 1707, 1724, 1726 and 1728 under Windows Installer Error Messages). Is this really the log from the failed install?

    Christian

    :47725
  • 0

    Hello Cristian

    Even if it says install successfull it is not working. The antivirus service is not started and if you started manually itgives error.

    Also if you noticed at the end of the log file there is a rollback

    Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
    Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
    Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
    Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
    Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
    Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
    Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...

    How can I remove it completelly. Is there any specifc cleantool?

    Thanks,

    :47753
  • 0

    Hello Hani,

    there is a rollback

    the Property(S) messages are "just" a dump of the properties' names and current values (see for example How To Read A Windows Installer Verbose Log). Think of Properties as variables - they might be used to control execution flow, name file, folder or registry locations, or contain localizeable messages. Actually issued messages would be prefixed with MSI (s).

    antivirus service [if started manually] gives error

    this error might or might not help in identifying the underlying cause.

    How can I remove it completely

    The only method to actually remove it is through Programs and Features. Please see How to remove Sophos ... - it also contains a link to a troubleshooting article which should help if indeed some corruption in the Installer database is the cause.

    Christian

    :47781