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Unable to install sophos on win 7

Hani
Hi,
 
I have a strange issue. I installed sophos the first time on windows 7 machine and it worked fine. then I had to remove it because some application giving problem when sophos is there. So I remove it. Later we tried to reinstall it and it failed.
 
When I install sophos, nothing is showing like the sophos icon and the service of sophos antivirus can not start. I digged in the log file and it looks like sophos has not been removed properly that is why it is failing to install. see attachement below:
 
Is there any cleanup removal tool that can completelly clean any previous installation? Any suggestion?
 
I am using the latest version 10.3.1
:47703


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    Hello Cristian

    Even if it says install successfull it is not working. The antivirus service is not started and if you started manually itgives error.

    Also if you noticed at the end of the log file there is a rollback

    Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
    Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
    Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
    Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
    Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
    Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
    Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...

    How can I remove it completelly. Is there any specifc cleantool?

    Thanks,

    :47753
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  • 0

    Hello Cristian

    Even if it says install successfull it is not working. The antivirus service is not started and if you started manually itgives error.

    Also if you noticed at the end of the log file there is a rollback

    Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
    Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
    Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
    Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
    Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
    Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
    Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...

    How can I remove it completelly. Is there any specifc cleantool?

    Thanks,

    :47753
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