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Unable to install sophos on win 7

Hani
Hi,
 
I have a strange issue. I installed sophos the first time on windows 7 machine and it worked fine. then I had to remove it because some application giving problem when sophos is there. So I remove it. Later we tried to reinstall it and it failed.
 
When I install sophos, nothing is showing like the sophos icon and the service of sophos antivirus can not start. I digged in the log file and it looks like sophos has not been removed properly that is why it is failing to install. see attachement below:
 
Is there any cleanup removal tool that can completelly clean any previous installation? Any suggestion?
 
I am using the latest version 10.3.1
:47703


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    Hello Hani,

    I am using the latest version 10.3.1

    the log says InstallFromPath is: C:\escw_103p_sa\savxp\ (which indicates the Preview version) and later Property(S): ProductVersion = 10.3.6., but that's probably not relevant here.

    failing to install

    Doesn't look like - INSTALL returned '1' and the last message is 1707 Installation operation completed successfully (funnily, the MSDN Library lists also the success codes 1707, 1724, 1726 and 1728 under Windows Installer Error Messages). Is this really the log from the failed install?

    Christian

    :47725
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  • 0

    Hello Hani,

    I am using the latest version 10.3.1

    the log says InstallFromPath is: C:\escw_103p_sa\savxp\ (which indicates the Preview version) and later Property(S): ProductVersion = 10.3.6., but that's probably not relevant here.

    failing to install

    Doesn't look like - INSTALL returned '1' and the last message is 1707 Installation operation completed successfully (funnily, the MSDN Library lists also the success codes 1707, 1724, 1726 and 1728 under Windows Installer Error Messages). Is this really the log from the failed install?

    Christian

    :47725
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