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Unable to install sophos on win 7

Hani
Hi,
 
I have a strange issue. I installed sophos the first time on windows 7 machine and it worked fine. then I had to remove it because some application giving problem when sophos is there. So I remove it. Later we tried to reinstall it and it failed.
 
When I install sophos, nothing is showing like the sophos icon and the service of sophos antivirus can not start. I digged in the log file and it looks like sophos has not been removed properly that is why it is failing to install. see attachement below:
 
Is there any cleanup removal tool that can completelly clean any previous installation? Any suggestion?
 
I am using the latest version 10.3.1
:47703


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    Hello Hani,

    there is a rollback

    the Property(S) messages are "just" a dump of the properties' names and current values (see for example How To Read A Windows Installer Verbose Log). Think of Properties as variables - they might be used to control execution flow, name file, folder or registry locations, or contain localizeable messages. Actually issued messages would be prefixed with MSI (s).

    antivirus service [if started manually] gives error

    this error might or might not help in identifying the underlying cause.

    How can I remove it completely

    The only method to actually remove it is through Programs and Features. Please see How to remove Sophos ... - it also contains a link to a troubleshooting article which should help if indeed some corruption in the Installer database is the cause.

    Christian

    :47781
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  • 0

    Hello Hani,

    there is a rollback

    the Property(S) messages are "just" a dump of the properties' names and current values (see for example How To Read A Windows Installer Verbose Log). Think of Properties as variables - they might be used to control execution flow, name file, folder or registry locations, or contain localizeable messages. Actually issued messages would be prefixed with MSI (s).

    antivirus service [if started manually] gives error

    this error might or might not help in identifying the underlying cause.

    How can I remove it completely

    The only method to actually remove it is through Programs and Features. Please see How to remove Sophos ... - it also contains a link to a troubleshooting article which should help if indeed some corruption in the Installer database is the cause.

    Christian

    :47781
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