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Dashboard isn't reflecting the right information

Hi,

My Sophos Enterprise Console dashboard is showing that about 50% of my nodes are outdated. However, when I logged in locally to check each node, I found out that they are updated. How can I rectify this issue as our management team thinks there's something wrong with the environment.

Thanks!

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0 QC over 13 years ago

Hello,
question is, how far off is the Not since ... timestamp in the Up to date column of the Status view. Please check the Last message time in the Computer Details view. Have the clients "called in" recently? If not, it might indicate an issue with RMS.
Christian
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0 RWSysEngr over 13 years ago

that's actually another issue since the status is showing as UNKNOWN.....
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0 QC over 13 years ago

Plase check the Last message time. Unknown usually indicates that a client has reported back but did not send all the expected information. If you look at the Update Details view - what does the Updating policy column say (possible values: <blank>, Same as policy, Awaiting policy transfer, Differs from policy or Comparison failed)?
Christian
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0 RWSysEngr over 13 years ago

it appears as BLANK
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0 QC over 13 years ago

If the policy is blank the client hasn't sent its complete status to SEC. Probably a communication error - either client to SEC or client internal. Did they ever show the correct status and has this changed recently? How did you deploy Sophos to them?
Again - what's the Last message time reported for them?
Christian
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0 RWSysEngr over 13 years ago

I can't find anything that says "Last message time" but I could see that the field "Last updated" is reflecting today's date....
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0 QC over 13 years ago

Last updated is from the Update managers view. Last message time is Endpoints view, tab Computer Details.
Christian
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