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SUM 4.5 not updating on scheduled time

I was wondering if anyone else has there SUM 4.5 stop activity (according to the log in verbose) one or twice a week?

If I stop and restart the SUM and Sophos Management Service it will update manually fine. No issues. Then resume it scheduled update for a couple days.

Another odd error is in Event Viewer under Application I found this error.

Failed to update Sophos Update Manager because the installer returned error code 1603. The Sophos Update Manager service will be restarted.

This does not happen the same time as the updater stopping but it is a reoccuring error.

Thanks,

Jason

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0 QC over 14 years ago

Hello Jason,

I was wondering if anyone else has there SUM 4.5 stop activity

what's in the log (which one) when it has "stopped"? I vaguely remember similar issues some time ago but couldn't find a good "match". Might be related to the SUM self-update problem though.

What's the SUM version displayed? It should be 1.1.1.141. If it is, I can't imagine why it reports these failed updates.

Christian
:5918
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0 JasonO over 14 years ago

Yes, that is my current version. It stopped again over the weekend and this is what i found in the verbose log.
The maintenance operation was successful.
Scheduled dispatcher '__MAINTENANCE_DISPATCHER__-2010-11-11T12-56-01-3'. Number of event to excute: 1.
This message appears each update schedule until I stop/restart the SUM service. Then it runs correctly.
Jason
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0 QC over 14 years ago

Even if you say I chicken out - Support should be able to tell you the meaning of this. Haven't seen it yet and anyway we've already done the homework :smileywink:

Christian
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