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SUM 4.5 not updating on scheduled time

JasonO

I was wondering if anyone else has there SUM 4.5 stop activity (according to the log in verbose) one or twice a week? 

If I stop and restart the SUM and Sophos Management Service it will update manually fine.  No issues.  Then resume it scheduled update for a couple days. 

Another odd error is in Event Viewer under Application I found this error.

Failed to update Sophos Update Manager because the installer returned error code 1603. The Sophos Update Manager service will be restarted.

This does not happen the same time as the updater stopping but it is a reoccuring error.

Thanks,

Jason

:5903


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    Hello Jason,

    I was wondering if anyone else has there SUM 4.5 stop activity

    what's in the log (which one) when it has "stopped"? I vaguely remember similar issues some time ago but couldn't find a good "match". Might be related to the SUM self-update problem though.

    What's the SUM version displayed? It should be 1.1.1.141. If it is, I can't imagine why it reports these failed updates.

    Christian

    :5918
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  • 0

    Hello Jason,

    I was wondering if anyone else has there SUM 4.5 stop activity

    what's in the log (which one) when it has "stopped"? I vaguely remember similar issues some time ago but couldn't find a good "match". Might be related to the SUM self-update problem though.

    What's the SUM version displayed? It should be 1.1.1.141. If it is, I can't imagine why it reports these failed updates.

    Christian

    :5918
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