Attached the message I received after trying to clean up the threat as well as the path information. Not sure how to proceed from here. Thanks for any help you can provide.
David
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Attached the message I received after trying to clean up the threat as well as the path information. Not sure how to proceed from here. Thanks for any help you can provide.
David
Hi David,
Since you have the file there can you upload a copy to SophosLabs for analysis? Put the reason as clean-up failed and include a link to this thread for reference.
https://secure2.sophos.com/support/contact-support/sample-submission.aspx
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Actually I have a problem uploading the file. I can find it via "Reveal in Finder" through Sophos. But I don't know how to navigate to it when via "Choose File" on the webpage for uploading files. I think that the problem may be that the file is part of the Mail program. When I "Show Path Bar" in finder all it displays for a path is "Mail". Any suggestions?
It's a bit of a long path but if you switch on all files...
http://openforum.sophos.com/t5/Mac-tools-help/How-to-show-all-hidden-files-in-Finder/m-p/18485#M75
...then you should be able to browse to it from the sample form.
I wouldn't worry - Sophos Anti-Virus detected the item so it's blocked it from running and will continue to do so. It would be good to get a sample just so we can further look at it and maybe improve how we clean it up.
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Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.