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Clean up failed

Attached the message I received after trying to clean up the threat as well as the path information. Not sure how to proceed from here. Thanks for any help you can provide.

David

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0 ruckus over 10 years ago

It's a bit of a long path but if you switch on all files...

http://openforum.sophos.com/t5/Mac-tools-help/How-to-show-all-hidden-files-in-Finder/m-p/18485#M75

...then you should be able to browse to it from the sample form.

I wouldn't worry - Sophos Anti-Virus detected the item so it's blocked it from running and will continue to do so. It would be good to get a sample just so we can further look at it and maybe improve how we clean it up.
:1018487

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0 ruckus over 10 years ago

It's a bit of a long path but if you switch on all files...

http://openforum.sophos.com/t5/Mac-tools-help/How-to-show-all-hidden-files-in-Finder/m-p/18485#M75

...then you should be able to browse to it from the sample form.

I wouldn't worry - Sophos Anti-Virus detected the item so it's blocked it from running and will continue to do so. It would be good to get a sample just so we can further look at it and maybe improve how we clean it up.
:1018487

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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Clean up failed

Submitted a Tech Support Case lately from the Support Portal?