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Clean up failed

Attached the message I received after trying to clean up the threat as well as the path information. Not sure how to proceed from here. Thanks for any help you can provide.

David

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0 ruckus over 10 years ago

Hi David,

Since you have the file there can you upload a copy to SophosLabs for analysis? Put the reason as clean-up failed and include a link to this thread for reference.

https://secure2.sophos.com/support/contact-support/sample-submission.aspx
:1018425

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0 ruckus over 10 years ago

Hi David,

Since you have the file there can you upload a copy to SophosLabs for analysis? Put the reason as clean-up failed and include a link to this thread for reference.

https://secure2.sophos.com/support/contact-support/sample-submission.aspx
:1018425

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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Clean up failed

Submitted a Tech Support Case lately from the Support Portal?