On-access scanning not working

Hi, second the issue regarding scanning problems and shield missing in menu bar. The scans indicate the last run was on 01/01/0001 and the scan seems to initiate and run for a number of hours and then simply abort. The scan also seems to include time machine as a local drive which accounts for the extreme duration in scanning. Interested if a remove and reinstall may help..

I updated to Mountain Lion and am experiencing the same problems as above. I cannot visit secure sites on Safari without first diabling on-access scanning. I think we need a Sophos update to cope with Mountain Lion.

Same problem here.  What I haven't read in any of the posts is there an issue about the actually functionality of Sophos when the icon is not there.

Some of the posts claim that Sophos is still running when the "S" is not in the menu bar.  This is not true.  When the "S" is not in the menu bar, SOPHOS real-time scan is not running.  I loaded the EICAR file and it won't detect it when I open it.  Sophos will detect once the "S" is back up.

Secondly, with the EICAR file, when I run the Quarantine to "CLEAN UP", it doesn't seem to do anything to the EICAR file.  The quarantine manager removes the file from the list giving the appearance that everything is fine.  Sophos use to actually delete the file.

I am hugely disappointed that Sophos would claim that 8.06 is Mountain Lion compatiable or ML ready.  After all, as Sophos is a  developer, they had access to ML weeks if not months before the general public.  Why would I pay Sophos for a full copy of anything if this is the kind of poor QA they do?  Sometimes companies think that by giving away software that they are self-promoting.  But this is a double edged sword - giving away poor quality products hurts a company's reputation more than it helps!

When the S is not in the menu bar, the Sophos menu item is not running.

Depending on what caused this, it could be just the menu item not running, or various other components as well.  When the menu item is running, it displays different icons depending on what else is noted to be running at the time.

For most users with this problem, the only issue appears to be the menu item not loading.  In your case, there appear to be further issues.  Eicar should clean up automatically.

What do your log files say?

When I log in, the Sophos icon is there, on-access scanning is running. When I update (either manually or through autoupdate), when the update completes, the icon disappears and this appears in the logs:

Fatal Error: Unable to configure virus detection engine (Some memory address, different every time.)

Sophos Anti-Virus cannot continue

To restart Sophos, I log out then log back in. Once I am logged back in, the icon is in the menu, but the icon is grey as on-access scanning is off. To get on-access scanning back, I must manually update. Once the update has completed, then on-access scanning is back up. This has happened since I updated to Mountain Lion.

Once this process has been completed, any further updates don't cause problems for a period of time (I don't know exactly for how long).

---

Mukmu wrote:

Once this process has been completed, any further updates don't cause problems for a period of time (I don't know exactly for how long).

---

Exactly how long being something like every four hours, or like once a month?  Product updates are monthly and reinstall the entire product; virus updates happen approximately every four hours.  I'm guessing your issue is occurring once every four hours, when the autoupdate process actually tries to update the virus data.  Between these times, Autoupdate won't actually do anything other than check the server to see if there's anything new.

Thank you for the feedback!

Every four hours seems about right, so you're right.

 EDIT: Repairing Permissions then uninstalling and reinstalling seeems to have fixed the issue of being unable to clean up.

Repairing disk permissions and uninstalling/reinstalling Sophos fixed the issue of Sophos not being able to clean up EICAR but did not solve the issue of disappearing menu icons or the issue of Sophos encountering a fatal error when an update completes (every 4 hours or so). 

So I did fix one problem (not being able to clean up a "threat"), but another problem still lurks.

But thanks for keeping everyone up to date. Hopefully you can solve this issue ASAP.

Any timeframe on when 8.0.7 will be out?

Same issues here after Mountain Lion update

Rather disappointing given how long Mountain lion has been with developers