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On-access scanning not working

Mukmu

Since upgrading to Mountain Lion I have come across a few issues.

Firstly, if I log on, the Sophos shield is sometimes not in the menu bar. On-access scanning is still enabled (InterCheck is running and it detects EICAR test file), but it's just reassuring to see it. I did go to the menu and select "Show Status in Menu Bar", but it would not work. Curiously, it was already checked in Sophos Preferences. 

Also, occasionally, I get a "fatal error" in the Console logs and it says that it is unable to configure virus detection engine. When this occurs, either the icon goes grey or totally disappears. In this case, there is no protection at all.

I did check the forums and there was a temporary "fix" where selecting "Update Now" would update the product and re-enable on-access scanning.

I assume this is because Mountain Lion is relatively new. Hopefully it will be fixed very soon.

I am on version 8.0.6C.

:1008476


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    Same problem here.  What I haven't read in any of the posts is there an issue about the actually functionality of Sophos when the icon is not there.

    Some of the posts claim that Sophos is still running when the "S" is not in the menu bar.  This is not true.  When the "S" is not in the menu bar, SOPHOS real-time scan is not running.  I loaded the EICAR file and it won't detect it when I open it.  Sophos will detect once the "S" is back up.

    Secondly, with the EICAR file, when I run the Quarantine to "CLEAN UP", it doesn't seem to do anything to the EICAR file.  The quarantine manager removes the file from the list giving the appearance that everything is fine.  Sophos use to actually delete the file.

    I am hugely disappointed that Sophos would claim that 8.06 is Mountain Lion compatiable or ML ready.  After all, as Sophos is a  developer, they had access to ML weeks if not months before the general public.  Why would I pay Sophos for a full copy of anything if this is the kind of poor QA they do?  Sometimes companies think that by giving away software that they are self-promoting.  But this is a double edged sword - giving away poor quality products hurts a company's reputation more than it helps!

    :1008522
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  • 0

    Same problem here.  What I haven't read in any of the posts is there an issue about the actually functionality of Sophos when the icon is not there.

    Some of the posts claim that Sophos is still running when the "S" is not in the menu bar.  This is not true.  When the "S" is not in the menu bar, SOPHOS real-time scan is not running.  I loaded the EICAR file and it won't detect it when I open it.  Sophos will detect once the "S" is back up.

    Secondly, with the EICAR file, when I run the Quarantine to "CLEAN UP", it doesn't seem to do anything to the EICAR file.  The quarantine manager removes the file from the list giving the appearance that everything is fine.  Sophos use to actually delete the file.

    I am hugely disappointed that Sophos would claim that 8.06 is Mountain Lion compatiable or ML ready.  After all, as Sophos is a  developer, they had access to ML weeks if not months before the general public.  Why would I pay Sophos for a full copy of anything if this is the kind of poor QA they do?  Sometimes companies think that by giving away software that they are self-promoting.  But this is a double edged sword - giving away poor quality products hurts a company's reputation more than it helps!

    :1008522
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