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On-access scanning not working

Mukmu

Since upgrading to Mountain Lion I have come across a few issues.

Firstly, if I log on, the Sophos shield is sometimes not in the menu bar. On-access scanning is still enabled (InterCheck is running and it detects EICAR test file), but it's just reassuring to see it. I did go to the menu and select "Show Status in Menu Bar", but it would not work. Curiously, it was already checked in Sophos Preferences. 

Also, occasionally, I get a "fatal error" in the Console logs and it says that it is unable to configure virus detection engine. When this occurs, either the icon goes grey or totally disappears. In this case, there is no protection at all.

I did check the forums and there was a temporary "fix" where selecting "Update Now" would update the product and re-enable on-access scanning.

I assume this is because Mountain Lion is relatively new. Hopefully it will be fixed very soon.

I am on version 8.0.6C.

:1008476


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    When I log in, the Sophos icon is there, on-access scanning is running. When I update (either manually or through autoupdate), when the update completes, the icon disappears and this appears in the logs:

    Fatal Error: Unable to configure virus detection engine (Some memory address, different every time.)

    Sophos Anti-Virus cannot continue

    To restart Sophos, I log out then log back in. Once I am logged back in, the icon is in the menu, but the icon is grey as on-access scanning is off. To get on-access scanning back, I must manually update. Once the update has completed, then on-access scanning is back up. This has happened since I updated to Mountain Lion.

    Once this process has been completed, any further updates don't cause problems for a period of time (I don't know exactly for how long).

    :1008580
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  • 0

    When I log in, the Sophos icon is there, on-access scanning is running. When I update (either manually or through autoupdate), when the update completes, the icon disappears and this appears in the logs:

    Fatal Error: Unable to configure virus detection engine (Some memory address, different every time.)

    Sophos Anti-Virus cannot continue

    To restart Sophos, I log out then log back in. Once I am logged back in, the icon is in the menu, but the icon is grey as on-access scanning is off. To get on-access scanning back, I must manually update. Once the update has completed, then on-access scanning is back up. This has happened since I updated to Mountain Lion.

    Once this process has been completed, any further updates don't cause problems for a period of time (I don't know exactly for how long).

    :1008580
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