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How to manually removed a virus threat detected by Sophos

Hello,  I just got a notification from Sophos about various virus threats on my computer.  I did the scan, authenticated, and had several threats removed following the simple instructions provided from the Support section.  However, there are still 12 files for Trojan/ByteVeri-N that the Sophos program is telling me need to be manually removed.  How do I do this?

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  • There's a good thread on here to walk you through manually removing a threat, but I'll sum it up for you:

    If the files are detected on your main drive, just create a custom scan, include that directory in the scan path, and set the action to "delete" instead of "log" or "quarantine".

    If this doesn't do the trick, follow the paths listed in quarantine details and delete the files via the Finder/Time Machine (depending on where they're located).  As Troj/ByteVeri-N is an uncommon Windows trojan, it's possible that these are being detected in an archive of some point... in which case you'll have to either delete the entire archive, or manually go in and remove the files.

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  • This reply did not help me.  It is not clear to me how to create a custome scan.  I opened the various menu options at the top of the screen and could not find a way to do this.  I was give the option to clear the messages from my screen but it said that this would not remove the threat.  The delete option was not available.  If there is a step-by-step thread available on manually removing this virus, please lead me to it, as I am currently lost in the forrest.

    ---Judy

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  • Hello Andrew or other staff or users:  I found the thread refered to in the message from Andrew above and followed the instructions.  However, the only option available to me was to "Clean up Manually" by creating a custom scan.  It is not clear to me how to do this.  While I can select the 8 threat items which are listed as the Trojan/Byte Veri-N, once I do that it isn't clear how to scan them and I don't see an Options tab where I can select "Delete threat" from the drop-down menu.  So don't have a way of deleting them.  Instead, my only option seems to be to "clear" the threat from the list, but there is a warning that this doesn't remove the threat.  Please advise!

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  • You are currently looking in the Quarantine Manager.  You need to be in the scan window (titled "Sophos Anti-Virus") to manage your scans.  This is available from the Sophos Anti-Virus Window Menu as a menu item titled "Sophos Anti-Virus".  In default mode, this window will have a Scan Local Drives option, and a triangle below next to Custom Scans.  Click the triangle to view the Custom Scan area.

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