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System becomes unresponsive

I tried the AV out and found it had negative effects on my system. I have a Macbook Pro 3,1 with a 2.4ghz processor, 4gb of ram and a 500gb hd running 10.6.4. 

I noticed that start ups had become longer and icons on my desktop weren't immediately there, instead there were placeholder dashed rectangles. 

I attempted 2 separate scans. Both resulted about the same. My MBP became unresponsive, the items remaining count stopped and the CPU temperature dropped from an elevated working temp to a lower idle temp. I wasn't able to check through the activity monitor due to the unresponsiveness. Both times I had to press and hold the power button to shut down because clicking restart didnt respond.

Anyone else having this problem?

:1000063


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  • Must not have anything to do with bootcamp.  I tried to scan just the download folder in OS X, but it stopped scanning just short of half way through the folder.

    I've go a great deal of free disk space (385gb of 500) so that shouldn't be an issue either.

    Also, even with an i7 iMac the real-time scan causes some noticable lag when opening a program such as Firefox.

    :1000196
  • I left Sophos running on the full scan at night and I also got around 80% done, before the GUI stops.

    I then tried to view some Sophos info pages after clicking the link in the Quarantine Manager (regarding some Windows viruses I found), but the Chrome page wouldn't load at all (I loaded Google - initially it was working fine, but then it stopped loading completely...).

    It got worse:

    The system was becoming unresponsive, and I made the foolish decision to view the Sophos window via Expose (single window) - the system then became totally unresponsive to the mouse and keyboard input:

    - cmd+opt+esc won't open, so I couldn't force quit Sophos AV

    - I closed the lid of my MBP to sleep. It slept. Then when I woke it, it was at the same frozen single-window view in Expose - without requiring my password to login. I couldn't press anything, but I saw that Growl was still running in the background - the wifi was reactivated with an IP addressed assigned.

    Soooo.... I needed a hard reboot via holding the power button........

    Please investigate, Sophos Mac team!

    :1000198

  • Chogidog wrote:
    … start ups … icons on my desktop weren't immediately there … I had to press and hold the power button …

    Chogidog, do you use FileVault?

    :1000203
  • Sophos Mac Home AV software hung when trying to scan a win7 Bootcamp or my mounted linux partition.  Not sure which one.

    So made a custom scan _excluding_ Bootcamp and unknown(disk0s3) which is my debian linux partition on my macbook pro 3,1.

    Scanned completed just fine then and no problems found.

    So question to Sophos, will we always have to exclude other partitions that have another OS or such on them?

    *edit* also can you add the custom scan..or pick a default scan from the little default drop list from top bar... cause picking scan local drives I can not do else it will lock up... (cause it doesnt exclude the bootcamp or my linux part** or whatever one it hangs on.  I really dont want to test it to figure it out.

    :1000213
  • Also very slow here on iMac. 6.8 million files identified, still 5 million plus to scan over 12 hours later, and it appeared to have stopped (file count not going down for over an hour). Log file doesn't help as it doesn't seem to log anything useful, there aren't even any timestamps in the log.

    :1000214
  • Hi,

    Thank you all for your testing and feedback, from the information we have so far it doesnt appear to be a problem with Bootcamp itself but possibly a file in the Bootcamp partition.

    As a test can you run a custom scan, only scanning the Bootcamp partition, one scan with archive scanning turned on and another with archive scanning turned off. Do you experience the same freezing behaviour or does the scan complete successfully?

    Thanks

    Marf

    :1000220
  • Marf,

    I did the scans that you asked for and came away with mixed results.

    I started with Bootcamp without the archived and compressed files, I ran it 3 times.

    First time, the scan started with 58,258 files remaining and the blue progress bar showing at the left by about 1/8". 

    Got up to make a bowl of food and when i came back (3-4 min)it was completed. 

    Wanting to actually see the scan happen, I ran it a 2nd time.

    This time, after about a minute, I got a kernal panic you must restart your computer pop up. I restarted and saved the report if you want it.

    Third time, The scan completed in about 5 minutes. The progress bar showed at 58,258 at the start and never progressed. the scan just reported that it was completed and no threats found.

    For Bootcamp with archived and compressed files the results were similar.

    First scan produced a kernal panic and I saved that report as well.

    Second scan started at the 58,258 again. It held at that for about 5 minutes then reported complete with no progress bar movement.

    Hope that helps, let me know if you want the panic reports.

    :1000223
  • Hello,

    I have nearly the same problems. After starting my mbp 5.3, the system was not able to start Mac os x. It hangs during starting some apps like safari, mail, etc pp!

    So I decided to delete sophos. First in the apps-directory and the directory in hd/library/sophos.

    So my system starts like before.

    I hope sophos will solve this problem as fast as possible!

    Best regards!

    :1000225
  • My machine hangs during manual scanning.  Everything becomes unresponsive with the spinning color wheel, every window including those of the finder, sophos, and whatever other programs I might be running at the time.  The force quit window will not open when I press Command-Option-Escape.  I have to reset using the power button each time this happens.

    This issue does NOT happen when only scanning the Mac OS X partition.

    I only have issues when scanning the Windows partition.  It is NTFS, with Windows 7 32bit Ultimate.  For this partition, it does not matter whether I have compressed file scanning turned on or not, it freezes regardless.

    I know annother Mac user that does NOT have this freezing issue with Sophos occur at all, scanning either partition (he also has Windows 7 installed using bootcamp) regardless of whether compressed file scanning is on.  This leads me to believe that a particular file is causing this hang.

    Later on I will try to run the scan of the partition using the command line scanner, sweep, and I will try to determine the particular file that it hangs on.

    I will post results in this topic when I have them.

    :1000228