Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

System becomes unresponsive

I tried the AV out and found it had negative effects on my system. I have a Macbook Pro 3,1 with a 2.4ghz processor, 4gb of ram and a 500gb hd running 10.6.4. 

I noticed that start ups had become longer and icons on my desktop weren't immediately there, instead there were placeholder dashed rectangles. 

I attempted 2 separate scans. Both resulted about the same. My MBP became unresponsive, the items remaining count stopped and the CPU temperature dropped from an elevated working temp to a lower idle temp. I wasn't able to check through the activity monitor due to the unresponsiveness. Both times I had to press and hold the power button to shut down because clicking restart didnt respond.

Anyone else having this problem?

:1000063


This thread was automatically locked due to age.
Parents
  • I left Sophos running on the full scan at night and I also got around 80% done, before the GUI stops.

    I then tried to view some Sophos info pages after clicking the link in the Quarantine Manager (regarding some Windows viruses I found), but the Chrome page wouldn't load at all (I loaded Google - initially it was working fine, but then it stopped loading completely...).

    It got worse:

    The system was becoming unresponsive, and I made the foolish decision to view the Sophos window via Expose (single window) - the system then became totally unresponsive to the mouse and keyboard input:

    - cmd+opt+esc won't open, so I couldn't force quit Sophos AV

    - I closed the lid of my MBP to sleep. It slept. Then when I woke it, it was at the same frozen single-window view in Expose - without requiring my password to login. I couldn't press anything, but I saw that Growl was still running in the background - the wifi was reactivated with an IP addressed assigned.

    Soooo.... I needed a hard reboot via holding the power button........

    Please investigate, Sophos Mac team!

    :1000198
Reply
  • I left Sophos running on the full scan at night and I also got around 80% done, before the GUI stops.

    I then tried to view some Sophos info pages after clicking the link in the Quarantine Manager (regarding some Windows viruses I found), but the Chrome page wouldn't load at all (I loaded Google - initially it was working fine, but then it stopped loading completely...).

    It got worse:

    The system was becoming unresponsive, and I made the foolish decision to view the Sophos window via Expose (single window) - the system then became totally unresponsive to the mouse and keyboard input:

    - cmd+opt+esc won't open, so I couldn't force quit Sophos AV

    - I closed the lid of my MBP to sleep. It slept. Then when I woke it, it was at the same frozen single-window view in Expose - without requiring my password to login. I couldn't press anything, but I saw that Growl was still running in the background - the wifi was reactivated with an IP addressed assigned.

    Soooo.... I needed a hard reboot via holding the power button........

    Please investigate, Sophos Mac team!

    :1000198
Children
No Data