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Sophos 8.0.1c - cannot enable on-access scan

tdalias

I can't enable the on-access scan, it is completely greyed out.  Even when I select the unlock button it remains greyed out.  I've tried restarting, reinstalling, running all scans but there is no way to enable this.  I am the administrator on my account.

Any one else having this issue?

:1006165


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  • 0

    So I have to agree, it would be great to get some real instructions for repairing the issue.  I like the product (especially for the price).  As a security researcher, I need to know when the protection is on and when it is off.  I'm having the same issue with 8.0.6C... so whatever the problem, the past few updates have not corrected it.

    :1008624
  • 0

    Agree also. It would be nice if you could see an indication in the Sophos menu bar item that indicated whether on-access scanning was off or on. Some visual confirmation.

    What I have started doing is once per week opening Sophos Preferences to check On-access Scanning tab to confirm it is still on. A simple indicator that is always visible would be nice.

    :1008628
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    I am also having this problem.  I tried using the remove tool, downloaded the new version, and did a manual re-installation.  I am still having the same issue.

    :1008838
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    Another me too post. I'm running v8.0.6c. I have restarted the machine, I have run manual update, and I have re-installed the app. I am unable to start the on-access scanning.

    :1009004
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    I alsop had the same problem with Sophos 8.0.6c.  After reading through the thread, I realised that my ADSl modem had not been switched on when booting up.  I therefore restarted my iMac and it worked.

    :1009018
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    I've tried this, and I get the error: "The preferences option specified has not taken effect in the on-access Scanner." Nothing works. This has been a live thread for quite a while, considering it's a security product that isn't functioning. Sophos, are you able to replicate it but can't find a fix, or something else?
    :1009048
  • 0

    i hate to be a complaining customer but this has still not been resolved and you have given us no real solution. the last reply was back in november! 

    please andrew, what is going on here? 

    i have wiped sophos from my system, reinstalled it, repeated updates and even tried the live protection witchcraft the first guy spoke of. with this many people commenting its not a once off glitch through kids deleting caches. 

    please for the love of god get this fixed, its an excellent AV and does norton out of house and home

    noel

    :1011184
  • 0

    SOLUTION - sorry about the agression before andrew :P

    HOLY HELL I FIXED IT. here is what you do! 

    im running a mac - 10.8

    go to this site - the manual update http://www.sophos.com/downloads/ide/

    download the zip

    extract the zip

    go into your hard drive - library>sophos AV>IDE

    with your extracted zip files copy all - and drag into the IDE folder

    click the apply to all box and REPLACE all files

    you will have to authenticate this with your password.

    close it up, check your sophos preference AND NO MORE PAIN

    will accept BJ's as payment

    :1011186
  • 0

    Hi all,

    is it a virus that stops on access scan? I have done your solution doesn't work!

    Sophos antivirus software that knocks itself in the b***ls.

    IT IS UNBELIEVABLE!!

    :1012332
  • 0

    further to my earlier post:

    I have uninstalled Sophos after 3 years of use and I am installing another AV scanner: it must be better than Sophos which turns itself off!!:smileymad:

    :1012334