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Kerio connect timeout

Jakob Evers

Hi

 

I have just upgraded from Kerio Connect v8 to v9. I have not change anything in the UTM configuration.

The kerio connect server is not busy or offline, does this have anything to do with too short timeout in the UTM. Or what is it?

/Jakob

 

 



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  • 0

    Hi Jakob,

    Status code 503 tells a server issue. Are you sure it is not a server issue and did you report it in the Kerio Connect support? If it is suspected to be a timeout issue then does a change in the timeout value helps? Take SSH to the UTM and execute the following command, if it doesn't help change the value back to "60".

    cc set http response_timeout 120

    Thank You

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Hi Jakob,

    I'm planning to do exactly that same upgrade in a few weeks, so I'm glad I read this.

    I've seen Kerio's web interface not play nicely with some anti-virus and other scanning solutions.  Particularly those that meddle with the HTTP(S) connection.  Perhaps it could be related to that if you have them running on the UTM.

     

    I'd suggest:

    • See if this issues occurs on both HTTP and HTTPS connections (obviously don't leave the HTTP open)
    • Try disabling any anti-virus scanning software on the UTM
    • Do you have the UTM inspecting HTTPS streams?  If so, try turning it off
    • See if this is happening in all browsers
    • And as a last resort, try accessing the login page via a text browser like lynx.  It won't prove much, but will at least tell us if an HTTP(S) stream is getting through
  • 0

    Hi, Jakob, and welcome to the UTM Community!

    If neither of the two suggestions above helps, show us a related line from the UTM's Web Filtering log.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to wwwolf_01

    Thx for the reply, i am running a support case with kerio 

    I will return when we are done.

  • 0 in reply to BAlfson

    Thx for the reply, i am running a support case with kerio 

    I will return when we are done.

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