This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

AV database problem

While trying to retrieve the URL: http://www.astaro.org/login.php?do=login
Error message: No AV Database
Your cache administrator is: ME

I must turn the AV scanning off in "Web Security/ HTTP/S" in order to reach this site.

Received this message without turning on https scanning.

With HTTPS scanning turned on...

While trying to retrieve the URL: https://signin.ebay.com/ws/eBayISAPI.dll?co_partnerid=2&siteid=0&UsingSSL=1
Error message: No AV Database
Your cache administrator is: ME

I must turn the AV scanning off in "Web Security/ HTTP/S" in order to reach this site.

Why? Is my AV database corrupt?

Solution? Must I do a complete reinstall?

This thread was automatically locked due to age.

Parents

0 BAlfson over 17 years ago

I don't know if you need to reinstall. Apparently, turning off dual scan resolves the problem of a missing CalmAV database. If it's the Avira database, Gert had a suggestion for an ssh command to run to list debugging information.

Cheers - bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel
0 Jim Tagert over 17 years ago in reply to BAlfson

OOPs

I should have specifically stated in my first post that I installed the v7.4 upgrade prior to this happening and not assumed that one would recognize that previous versions did not have HTTPS scanning. My mistake...

So with this additional information, is an answer any more clear?

Jim
Cancel
Vote Up 0 Vote Down

Cancel
0 BAlfson over 17 years ago in reply to Jim Tagert

Same answer. Cath has a prescription for the fix in a recent post today.

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel
0 ralix over 17 years ago in reply to BAlfson

I had the same problem. I followed the description in the link above. I created the missing directory "/var/storage/chroot-http/var/pattern/clamav" but the command "patterndist clam" failed because the pattern file was not found in the up2date directory. However I tried to turn on "dual scan" again and it works! I looked in the created directory again and found three files now.

Thanks for help!
Cancel
Vote Up 0 Vote Down

Cancel
0 Jim Tagert over 17 years ago in reply to BAlfson

I'm trying to use putty to access ssh.

After typing "root", hitting enter, and typing the password that I chose, I cannot access the ASG.

2009:02:28-12:14:33 mydomain sshd[16123]: Failed password for root from 192.168.***.*** port 3750 ssh2

What an I doing wrong.

Thanks,
Jim
Cancel
Vote Up 0 Vote Down

Cancel
0 ralix over 17 years ago in reply to Jim Tagert

Yes, root is not allowed to login from remote, you have to go the firewall directly.
Cancel
Vote Up 0 Vote Down

Cancel
0 BAlfson over 17 years ago in reply to Jim Tagert

loginuser first via ssh

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel
0 Jim Tagert over 17 years ago in reply to BAlfson

not allowing me top make a directory?
Cancel
Vote Up 0 Vote Down

Cancel
0 ralix over 17 years ago in reply to BAlfson

But as loginuser I'm not allowed to create the directory
Cancel
Vote Up 0 Vote Down

Cancel
0 Jim Tagert over 17 years ago in reply to ralix

so if I understand correctly, to accomplish the task of correcting the AV database, I MUST log in using the console...

Is that correct?
Cancel
Vote Up 0 Vote Down

Cancel
0 Cath over 17 years ago in reply to ralix

Hi Ralix,

Its a dual authentication system to get root access.

At first login prompt
login: loginuser
password - Your ssh password

To gain root access: su
password - Your root password
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Cath over 17 years ago in reply to ralix

Hi Ralix,

Its a dual authentication system to get root access.

At first login prompt
login: loginuser
password - Your ssh password

To gain root access: su
password - Your root password
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data