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AV database problem

Jim Tagert
While trying to retrieve the URL:  http://www.astaro.org/login.php?do=login
Error message:  No AV Database
Your cache administrator is:  ME

I must turn the AV scanning off in "Web Security/ HTTP/S" in order to reach this site.

Received this message without turning on https scanning.

With HTTPS scanning turned on...

While trying to retrieve the URL:  https://signin.ebay.com/ws/eBayISAPI.dll?co_partnerid=2&siteid=0&UsingSSL=1
Error message:  No AV Database
Your cache administrator is:  ME

I must turn the AV scanning off in "Web Security/ HTTP/S" in order to reach this site.

Why? Is my AV database corrupt?

Solution? Must I do a complete reinstall?


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  • 0
    I don't know if you need to reinstall.  Apparently, turning off dual scan resolves the problem of a missing CalmAV database.  If it's the Avira database, Gert had a suggestion for an ssh command to run to list debugging information.

    Cheers - bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    OOPs

    I should have specifically stated in my first post that I installed the v7.4 upgrade prior to this happening and not assumed that one would recognize that previous versions did not have HTTPS scanning. My mistake...


    So with this additional information, is an answer any more clear?



    Jim
  • 0 in reply to Jim Tagert
    Same answer.  Cath has a prescription for the fix in a recent post today.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    I had the same problem. I followed the description in the link above. I created the missing directory "/var/storage/chroot-http/var/pattern/clamav" but the command "patterndist clam" failed because the pattern file was not found in the up2date directory. However I tried to turn on "dual scan" again and it works! I looked in the created directory again and found three files now.

    Thanks for help!
  • 0 in reply to BAlfson
    I'm trying to use putty to access ssh.

    After typing "root", hitting enter, and typing the password that I chose, I cannot access the ASG.

    2009:02:28-12:14:33 mydomain sshd[16123]: Failed password for root from 192.168.***.*** port 3750 ssh2

    What an I doing wrong.


    Thanks,
    Jim
  • 0 in reply to Jim Tagert
    Yes, root is not allowed to login from remote, you have to go the firewall directly.
  • 0 in reply to Jim Tagert
    loginuser first via ssh
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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