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Adobe reader 7.0 Update Problem

Hello,

i have problems with some clients ,who can´t update there Adobe reader 7.0 to 7.08. I make live log but i dont see any Packets , so can´t see the destination IP.

And i search the web for the ip´s or DNS Names of the Adobe Update Server, but i found nothing...

can somebody plz help me.....[:S]

thx

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0 KKnecht over 19 years ago

Put
update.adobe.com
to your HTTP proxy Whitelist domains and it should work
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0 BrucekConvergent over 19 years ago in reply to KKnecht

you will also need to add some records for llnw.net... adobe uses them to distribute the updates too.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 FrontSide over 19 years ago in reply to sunblocker

...but it is hard to understand for me.
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0 sunblocker over 19 years ago in reply to FrontSide

yep...sorry for my bad english....

but the problem is not fixed [:@]
so...nobody can help me? are there some german guys out there?[:$]
i mean everbody use the adobe reader , so how do u fix the update problem....?[:S]
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0 NimmdirKeks over 19 years ago in reply to sunblocker

Are you using the HTTP-Proxy or the Packet-Filter for the IE connection? Adobe updater uses the IE settings for its connection to the internet.
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0 sunblocker over 19 years ago in reply to NimmdirKeks

hi,

the client ´s use the http proxy from the astaro gateway.
i think it´s very strange, because all the user of the first http proxy group can make the updates. only the users/client´s who are in the second group can´t update.

but if i check update.adobe.com on the astaro page, it is not in a content filter group.

so, if the ports are not blocked and the site are not blocked...where is the mistake?[:S]
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0 NimmdirKeks over 19 years ago in reply to sunblocker

Whats the difference between the first and the second user group?
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0 sunblocker over 19 years ago in reply to NimmdirKeks

we got 2 Groups of usergroups in the http proxy area . the firstgroup have only a content filter entry with only nudity and drugs.
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0 NimmdirKeks over 19 years ago in reply to sunblocker

Do you have user authentication, or how do you identify the group?
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0 sunblocker over 19 years ago in reply to NimmdirKeks

under System >> User Authentication :is only ADS Member.

PS: Bei deinem NIC geh ich mal davon aus, das du auch deutsch kannst.

Also, so gehst vielleicht einfacher.

Es gibt unter dem Http proxy 2 Gruppen die erste darf nicht auf sex, porn etc und gewalt zugreifen .Die zweite Gruppe hat fast alles gespeert ausser shopping,health und andere Filter die zur Arbeit gebraucht werden.

Ansonsten gibt es nix wodurch diese Gruppen sich unterscheiden. Nur das halt bei der ersten Gruppe das Adobe Update funtzt und bei der zweiten nicht.:-(
Der Fehler kann aber nicht am content filter liegen. Da die update.adobe.com site nicht im content filter gesperrt wird. Habe das auf astaro.de getestet.

komisch....
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0 NimmdirKeks over 19 years ago in reply to sunblocker

Glaub dass der AutoUpdater von Adobe da probleme macht. Hast du schon versucht dich manuell auf die Seite zu verbinden?
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0 adder over 19 years ago in reply to NimmdirKeks

guten tag herren

I have seen this problem too so I don't think it is sunblocker going mad! [:)]

Auf wiedersehen
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0 adder over 19 years ago in reply to NimmdirKeks

guten tag herren

I have seen this problem too so I don't think it is sunblocker going mad! [:)]

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