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SSL VPN problem - connects but not going green

Hello All,

Within the last couple weeks we've be encountering issues with users that have the SSL VPN 2.0 client installed on their windows7 machines. The client connects, but the Stoplight icon never goes green.  It stays at yellow and in the log the last line is "PUSH Request".  All my routes work correctly and I can connected just fine, but the stop light never goes green.

I even did a brand new install on a brand new machine of mine at home and I get the same thing.  If I uninstall the client and resintall the same thing happens.  If I uninstall and then make sure to delete the  Sophos directory and resinstall it, it worked for several hours, but after sometime the problem happens again.

So far it seems users with older vpn client(not 2.0) do not have this issue.

Any ideas?  As of this weekend I am at the latest Sophos UTM release, but  last week I was 5 updates behind and I still had the same problem.

Thanks,
-Scott

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0 BAlfson over 12 years ago

HI, Scott,

How about the client and UTM logs for a single connection attemtpt?

Do I understand correctly that everything works correctly except the light is yellow?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 ScottL over 12 years ago

Thanks Bob. Your question lead me to look at the log better. Looking at the log made me look at all the routes for local networks we had that I am pushing back to the client. If I took one of the local networks out of the list for SSL local networks, it will then work. So it looks like anything over 10 networks on the local network list (at least for us) causes this.

-Scott
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0 CS over 12 years ago in reply to ScottL

Contact support. There is a new client without this issue available.

This worked for me.

Sophos Certified Architect (UTM + XG)
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0 curto21 over 11 years ago

Does anyone know which firmware version includes this new Client? I am currently on 9.006-5.
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0 gilipeled over 11 years ago

Hi ,

Why font you just update to latest 9.105-9.

All my best.
Gilipeled

Gil Peled.

CEO- Expert2IT LTD.

SOPHOS Platinum Partner.

Gil@expert2it.co.Il.
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0 curto21 over 11 years ago in reply to gilipeled

Hi ,

Why font you just update to latest 9.105-9.

All my best.
Gilipeled

I guess I was concerned more with the fact that one of my upcoming firmware versions actually includes the new client. From the solution of this post, it sounds as though it may not yet be included in the firmware and that support may be able to point you to the new client for now. I'm just looking to confirm that the issue has been addressed.

I could just upgrade to the newest version, but that requires lots of planning and a downtime window for our organization so if i'm going to go through all that, I want to make sure it will be resolved.

Thanks!
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SSL VPN problem - connects but not going green

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