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need help manually removing OSX/Geonei-A

Sophos cannot remove this threat from my computer. When I click "Reveal in Finder" i see the file but it will not let me delete the file or move it to my trash. I am not very tech-savvy so I am at a loss on what to do. Any help would be greatly appreciated!

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0 TheDrew over 10 years ago

Hi jrego79,

Is this issue while using the Sophos UTM's builtin Endpoint Protection client? Or a seperate Sophos EndUser Protection suite?

This forum is dedicated to the Sopho UTM (formerly Astaro ASG) family of security appliances (Unified Threat Management | Network Firewall Appliances | Sophos UTM) and associated software. Support for Sophos Software such as EndUser Protection or SafeGuard products is supported through Home - SophosTalk community

Thanks,
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0 BrucekConvergent over 10 years ago in reply to TheDrew

Thread closed--incorrect forum. See Andrew's Post above.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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need help manually removing OSX/Geonei-A

Submitted a Tech Support Case lately from the Support Portal?