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Endpoints sporadically not updating

Hello,

my endpoints are sporadically not updating...

Right now 28 out of 95 are not Up2Date... The logs look like following:

Zeit: 09.05.2014 11:23:20
Meldung: AutoUpdate abgeschlossen
Modul: SophosUpdate
Prozess-ID: 4704
Thread-ID: 10068

Zeit: 09.05.2014 11:23:20
Meldung: Download-Phase abgeschlossen
Modul: Update
Prozess-ID: 4704
Thread-ID: 10068

Zeit: 09.05.2014 11:23:20
Meldung: FEHLER: Endpoint Security and Control konnte nicht von Server Sophos heruntergeladen werden
Modul: Update
Prozess-ID: 4704
Thread-ID: 10068

Zeit: 09.05.2014 11:23:13
Meldung: Download von Produkt Endpoint Security and Control vom Server Sophos
Modul: Update
Prozess-ID: 4704
Thread-ID: 10068

A hour before the update did work... Transparent proxy is enabled.

I have this problem for several weeks now... Deleting the DNS Cache doesn't help!

Firmware version: 9.111-7

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0 M.Rottler over 11 years ago

I restarted the UTM on the weekend, now all clients are up-to-date!

I had the same issues a few weeks ago... What's wrong here?

the new sophos board sucks... :-( please give us the old one back.
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0 M.Rottler over 11 years ago

Can somebody help me with this problem please?

Endpoint Protection is active, Sophos LiveConnect is enabled, 96 endpoints, 0 threat alerts, 32 out-of-date alerts

Restart is not solving the issue anymore!

the new sophos board sucks... :-( please give us the old one back.
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0 M.Rottler over 11 years ago

I opened a ticket last week concerning this issue!

After submitting a SDU from one of the clients (in the meantime mostly all of my PCs are out of date!!) I got a callback from Sophos. The friendly guy from the support told me that Sophos knows about the problem but he can't do anything to help me.

The problem is not on my side and there are a lot more customers with this issue!

There's a problem with the warehouse servers..
The Warehouse guys in England are responsible for this issue but he couldn't tell me how fast they are reacting...
We escalated my ticket now. I'll post any updates here!

Very nice job Sophos...! All my clients are out of date and there's no work-a-round!

the new sophos board sucks... :-( please give us the old one back.
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0 M.Rottler over 10 years ago

After almost 2 months of troubleshooting (root access from sophos, lots of wireshark logs, de-/install sophos endpoint, providing endpoint installer to sophos etc.) my endpoints are finally up-to-date again...

In the end a firmware update solved the issues.

the new sophos board sucks... :-( please give us the old one back.
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Endpoints sporadically not updating

Submitted a Tech Support Case lately from the Support Portal?