This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Endpoints sporadically not updating

Hello,

my endpoints are sporadically not updating...

Right now 28 out of 95 are not Up2Date... The logs look like following:

Zeit: 09.05.2014 11:23:20
Meldung: AutoUpdate abgeschlossen
Modul: SophosUpdate
Prozess-ID: 4704
Thread-ID: 10068

Zeit: 09.05.2014 11:23:20
Meldung: Download-Phase abgeschlossen
Modul: Update
Prozess-ID: 4704
Thread-ID: 10068

Zeit: 09.05.2014 11:23:20
Meldung: FEHLER: Endpoint Security and Control konnte nicht von Server Sophos heruntergeladen werden
Modul: Update
Prozess-ID: 4704
Thread-ID: 10068

Zeit: 09.05.2014 11:23:13
Meldung: Download von Produkt Endpoint Security and Control vom Server Sophos
Modul: Update
Prozess-ID: 4704
Thread-ID: 10068

A hour before the update did work... Transparent proxy is enabled.

I have this problem for several weeks now... Deleting the DNS Cache doesn't help!

Firmware version: 9.111-7

This thread was automatically locked due to age.

Parents

0 M.Rottler over 11 years ago

I opened a ticket last week concerning this issue!

After submitting a SDU from one of the clients (in the meantime mostly all of my PCs are out of date!!) I got a callback from Sophos. The friendly guy from the support told me that Sophos knows about the problem but he can't do anything to help me.

The problem is not on my side and there are a lot more customers with this issue!

There's a problem with the warehouse servers..
The Warehouse guys in England are responsible for this issue but he couldn't tell me how fast they are reacting...
We escalated my ticket now. I'll post any updates here!

Very nice job Sophos...! All my clients are out of date and there's no work-a-round!

the new sophos board sucks... :-( please give us the old one back.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 M.Rottler over 11 years ago

I opened a ticket last week concerning this issue!

After submitting a SDU from one of the clients (in the meantime mostly all of my PCs are out of date!!) I got a callback from Sophos. The friendly guy from the support told me that Sophos knows about the problem but he can't do anything to help me.

The problem is not on my side and there are a lot more customers with this issue!

There's a problem with the warehouse servers..
The Warehouse guys in England are responsible for this issue but he couldn't tell me how fast they are reacting...
We escalated my ticket now. I'll post any updates here!

Very nice job Sophos...! All my clients are out of date and there's no work-a-round!

the new sophos board sucks... :-( please give us the old one back.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data

Endpoints sporadically not updating

Submitted a Tech Support Case lately from the Support Portal?