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Sophos LiveConnect is disabled

synopex
Any news about the LiveConnect? Since this night my UTM haven´t a connect to this:

2013:02:06-23:08:33 HOST-1 epsecd[6081]: I id="4211" severity="info" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect"
2013:02:06-23:08:34 HOST-1 epsecd[6081]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="6984257,6985949,6991662,7073143,7073522,7272315,7704128,7706604,7983047"
2013:02:06-23:08:35 HOST-1 epsecd[6081]: W id="4202" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"
2013:02:06-23:08:35 HOST-1 epsecd[6081]: I id="4223" severity="info" sys="System" sub="epsecd" name="Closing socket to Sophos LiveConnect"
2013:02:06-23:08:35 HOST-1 epsecd[6081]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 300 seconds"
2013:02:06-23:13:38 HOST-1 epsecd[6081]: W id="4202" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"
2013:02:06-23:13:38 HOSt-1 epsecd[6081]: I id="4223" severity="info" sys="System" sub="epsecd" name="Closing socket to Sophos LiveConnect"
2013:02:06-23:13:38 HOST-1 epsecd[6081]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 300 seconds"


System is a Active-Passive HA-System, licence is good, time is good, any connections without problems.
I found some about this in the ubb. But all inside the beta-test.

the all.broker.sophos.com is ping´able.


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  • 0
    what ever. The logfile now:

    2013:02:07-11:40:31 HOST-1 epsecd[6081]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 300 seconds"
    2013:02:07-11:45:33 HOST-1 epsecd[6081]: W id="4202" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"
    2013:02:07-11:45:33 HOST-1 epsecd[6081]: I id="4223" severity="info" sys="System" sub="epsecd" name="Closing socket to Sophos LiveConnect"
    2013:02:07-11:45:33 HOST-1 epsecd[6081]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 300 seconds"
    2013:02:07-11:52:08 HOST-1 epsecd[6081]: I id="4211" severity="info" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect"
    2013:02:07-11:52:09 HOST-1 epsecd[6081]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="6978084,6984105,6984257,6985949,6988176,6988966,6989048,6991662,7003810,7073143,7073522,7077933,7175971,7272315,7272610,7272624,7272783,7273064,7273135,7273183,7273233,7273256,7329448,7704128,7706604,7983047,8711263,8987215,9746968,9746975,9746976,9746977,9747003,9747004,9747016,9747017,9747018,9747146,9747147,9747154,9747155,9747156,9747175,9747176,9749506,9749507,9749508,9750286,9750335,9750336"
    2013:02:07-11:52:11 HOST-1 epsecd[6081]: I id="4211" severity="info" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect"


    11 hours no LiveConnect. Now its online.....strange
  • 0 in reply to synopex
    These problems happened to some of our customers too during the last few days.
    Sophos support told me that they are aware of the "LiveConnect disabled" problem and are working on it.
    So I think we will have to wait.

    It seems the product is still in a kind of beta state. In Germany we call it "Bananen-Software" (banana software - ripens at the customer site)... [:D]

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to scorpionking
    Synopex, it's definitely intermittent... saw this yesterday and started a support case.  Probably some sort of issue with the broker servers / services (not a local UTM issue).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0
    Is it possible that Live Connect services are down again?
    My UTM tells me that LiveConnect is disabled and the Log shows the following:


    2013:03:03-15:51:43 UTM9 epsecd[4589]: 6. main::top-level:62() client.pl
    2013:03:03-15:51:48 UTM9 epsecd[4589]: |=========================================================================
    2013:03:03-15:51:48 UTM9 epsecd[4589]: E id="4281" severity="critical" sys="System" sub="epsecd" name="No internet connection at /Epsec/Logic/Client.pm line 99." effect="Can't talk to Sophos LiveConnect"
    2013:03:03-15:51:48 UTM9 epsecd[4589]:
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 2. Epsec::Logic::Client:[:$]n_error:1088() /Epsec/Logic/Client.pm
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 4. main::top-level:62() client.pl
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 
  • 0 in reply to Simon++_01
    Probably, noticed for our production UTM.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Same problem here, but not on all boxes. 




    On a customers UTM LiveConnect is offline and all Clients show offline, on our own UTM it's working.
    I'll raise a call at Sophos.
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