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Sophos LiveConnect is disabled

synopex
Any news about the LiveConnect? Since this night my UTM haven´t a connect to this:

2013:02:06-23:08:33 HOST-1 epsecd[6081]: I id="4211" severity="info" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect"
2013:02:06-23:08:34 HOST-1 epsecd[6081]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="6984257,6985949,6991662,7073143,7073522,7272315,7704128,7706604,7983047"
2013:02:06-23:08:35 HOST-1 epsecd[6081]: W id="4202" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"
2013:02:06-23:08:35 HOST-1 epsecd[6081]: I id="4223" severity="info" sys="System" sub="epsecd" name="Closing socket to Sophos LiveConnect"
2013:02:06-23:08:35 HOST-1 epsecd[6081]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 300 seconds"
2013:02:06-23:13:38 HOST-1 epsecd[6081]: W id="4202" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"
2013:02:06-23:13:38 HOSt-1 epsecd[6081]: I id="4223" severity="info" sys="System" sub="epsecd" name="Closing socket to Sophos LiveConnect"
2013:02:06-23:13:38 HOST-1 epsecd[6081]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 300 seconds"


System is a Active-Passive HA-System, licence is good, time is good, any connections without problems.
I found some about this in the ubb. But all inside the beta-test.

the all.broker.sophos.com is ping´able.


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Parents
  • 0
    Is it possible that Live Connect services are down again?
    My UTM tells me that LiveConnect is disabled and the Log shows the following:


    2013:03:03-15:51:43 UTM9 epsecd[4589]: 6. main::top-level:62() client.pl
    2013:03:03-15:51:48 UTM9 epsecd[4589]: |=========================================================================
    2013:03:03-15:51:48 UTM9 epsecd[4589]: E id="4281" severity="critical" sys="System" sub="epsecd" name="No internet connection at /Epsec/Logic/Client.pm line 99." effect="Can't talk to Sophos LiveConnect"
    2013:03:03-15:51:48 UTM9 epsecd[4589]:
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 2. Epsec::Logic::Client:[:$]n_error:1088() /Epsec/Logic/Client.pm
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 4. main::top-level:62() client.pl
    2013:03:03-15:51:48 UTM9 epsecd[4589]: 
  • 0 in reply to Simon++_01
    Probably, noticed for our production UTM.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Same problem here, but not on all boxes. 




    On a customers UTM LiveConnect is offline and all Clients show offline, on our own UTM it's working.
    I'll raise a call at Sophos.
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