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Update

Marc M
Hi All,

   the clients display the message "could not contact the server" when try to update.

   I already create a rule (Internal Network -> Any -> Sophos LiveUpdate) in packet filter but the problem persists.

   The clients will get the updates from internet or from ASG ?

Tkx.


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  • 0
    Add a rule to allow HTTP and HTTPS access to d3.sophosupd.com .

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0
    Hi BrucekConvergent,

        Thank you by your quickly answer, but I do what you said and the problem keep happen.

         Could you please found the attachements screenshots ?

    tkx.
  • 0 in reply to Marc M
    that d3.sophosupd.com definition should for a DNS group, not DNS Host.

    Other than that, if that does not fix, I don't know what the issue could be.  If you are running a commercial license, I would suggest directly reporting this to Sophos Support.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0
    Hi BrucekConvergent,

        I change from DNS Host to DNS Group, but the clientes keeping cannot update, Cannot contact the server is the message..

        One informational addition is that I use WebFilter and AppFilter in the ASG any rule is need in these controolers ?

    thx.
  • 0
    Hi Hi BrucekConvergent and All,

      I just solve the problem, in the Web Protection / Web Filtering / Advanced have a "Skip transparent mode destinantion hosts/nets" I just put the DNS Group here click in Apply and the clients start to update correctly.

    []'s

    Marc
  • 0
    Marc it seems you are running with transparent proxy and therefore you needed the exception (as you have set it). If you were using standard proxy , then this is already covered (there are already exception set for sophos)
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