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Update

Hi All,

   the clients display the message "could not contact the server" when try to update.

   I already create a rule (Internal Network -> Any -> Sophos LiveUpdate) in packet filter but the problem persists.

   The clients will get the updates from internet or from ASG ?

Tkx.

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0 BrucekConvergent over 12 years ago

Add a rule to allow HTTP and HTTPS access to d3.sophosupd.com .

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 12 years ago

Add a rule to allow HTTP and HTTPS access to d3.sophosupd.com .

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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Update

Submitted a Tech Support Case lately from the Support Portal?