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Hi All,

   the clients display the message "could not contact the server" when try to update.

   I already create a rule (Internal Network -> Any -> Sophos LiveUpdate) in packet filter but the problem persists.

   The clients will get the updates from internet or from ASG ?

Tkx.

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0 Marc M over 12 years ago

Hi BrucekConvergent,

Thank you by your quickly answer, but I do what you said and the problem keep happen.

Could you please found the attachements screenshots ?

tkx.
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0 Marc M over 12 years ago

Hi BrucekConvergent,

Thank you by your quickly answer, but I do what you said and the problem keep happen.

Could you please found the attachements screenshots ?

tkx.
- Rule 01.jpg
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0 BrucekConvergent over 12 years ago in reply to Marc M

that d3.sophosupd.com definition should for a DNS group, not DNS Host.

Other than that, if that does not fix, I don't know what the issue could be. If you are running a commercial license, I would suggest directly reporting this to Sophos Support.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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Update

Submitted a Tech Support Case lately from the Support Portal?