statuscode 500 bloqued side par sophos UTM

Question

Hello,

As of today, it is impossible to access the partners.cahpp.fr site that we host, whether from my network or from outside

DNS resolution is done and we can ping the site. Sophos returns me this error 2020:08:14-10:18:36 sophos-1 httpproxy[7028]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.17.45" dstip="54.36.247.47" user="" group="" ad_domain="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="517" request="0x21337100" url=" https://partenaires.cahpp.fr/" referer="" error="Connection refused" authtime="0" dnstime="24477" aptptime="81" cattime="81" avscantime="0" fullreqtime="38479" device="1" auth="0" ua="" exceptions="" category="105" reputation="neutral" categoryname="Business" I don't to find the solution, Thank you for yur help, Sophie

TEAM Reseaux CHAPP · Answer

Thanks for your help and answers. 
 
 a sophos antivirus error message appeared on the server hosting the site in question. 
 After a restart of the server everything is back to normal. the problem seemed to come from the sophos antivirus.