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statuscode 500 bloqued side par sophos UTM

TEAM Reseaux CHAPP 
Hello,

 

As of today, it is impossible to access the partners.cahpp.fr site that we host, whether from my network or from outside

 

DNS resolution is done and we can ping the site.

Sophos returns me this error

2020:08:14-10:18:36 sophos-1 httpproxy[7028]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.17.45" dstip="54.36.247.47" user="" group="" ad_domain="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="517" request="0x21337100" url="https://partenaires.cahpp.fr/" referer="" error="Connection refused" authtime="0" dnstime="24477" aptptime="81" cattime="81" avscantime="0" fullreqtime="38479" device="1" auth="0" ua="" exceptions="" category="105" reputation="neutral" categoryname="Business"


I don't to find the solution, 
 
Thank you for yur help, 

Sophie


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    Hello Team Reseaux,

    Thank you for contacting the Sophos Community.

    I tried connecting from 3 different networks, behind a UTM, behind an XG, an LTE network, none of them load the site.

    But please confirm the website, in the description you mentioned partners.cahpp.fr but in the log the URL is partenaires.cahpp.fr.

    Anyway, both URL doesn't load, so most likely an error with the website itself.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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  • 0

    Hello Team Reseaux,

    Thank you for contacting the Sophos Community.

    I tried connecting from 3 different networks, behind a UTM, behind an XG, an LTE network, none of them load the site.

    But please confirm the website, in the description you mentioned partners.cahpp.fr but in the log the URL is partenaires.cahpp.fr.

    Anyway, both URL doesn't load, so most likely an error with the website itself.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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