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statuscode 500 bloqued side par sophos UTM

TEAM Reseaux CHAPP 
Hello,

 

As of today, it is impossible to access the partners.cahpp.fr site that we host, whether from my network or from outside

 

DNS resolution is done and we can ping the site.

Sophos returns me this error

2020:08:14-10:18:36 sophos-1 httpproxy[7028]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.17.45" dstip="54.36.247.47" user="" group="" ad_domain="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="517" request="0x21337100" url="https://partenaires.cahpp.fr/" referer="" error="Connection refused" authtime="0" dnstime="24477" aptptime="81" cattime="81" avscantime="0" fullreqtime="38479" device="1" auth="0" ua="" exceptions="" category="105" reputation="neutral" categoryname="Business"


I don't to find the solution, 
 
Thank you for yur help, 

Sophie


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  • 0

    Salut Sophie,

    However, access to url="https://partenaires.cahpp.fr/bibliotheques_JS/jquery.ui.widget.js" was blocked with statuscode="504" - the 50x codes are an indication that your webserver doesn't like anti-virus scanning.  If making a Web Filtering Exception for AV scanning doesn't resolve this, add a DNS Host object for partenaires.cahpp.fr to the Transparent Mode Skiplist on the 'Misc' tab of 'Web Filtering'.

    Tout marche bien maintenant ?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • +1 in reply to BAlfson

    Thanks for your help and answers.

     

    a sophos antivirus error message appeared on the server hosting the site in question.

    After a restart of the server everything is back to normal. the problem seemed to come from the sophos antivirus.

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