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Notifications not working

For a while, notification is not working anymore.
The problem i don't have any useful information in the SMTP logs.
Could we have a command in the Astaro web interface allowing to make some tests smtp connections ?

Actually i use (without success) smtp.googlemail.com on port 465 and using TLS. Fot the authentification, i use my usual email account. I don't find the reason for non delivery of daily reports and automatics firmware backup.

Anyone has an idea ?

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0 Redactor007 over 14 years ago

If you use TLS you need to use port 587
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0 Kynao over 14 years ago

Thanks but that's strange as i use ssl/tls in my mail client with port 465 and it works
whatever, not other choice than to test so i fullfill 587 in astaro and i will see the result tomorrow as there is no connection test available for testing it immediatly
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0 Redactor007 over 14 years ago

This is google's settings page

http://mail.google.com/support/bin/answer.py?answer=13287

-Bob
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0 Kynao over 14 years ago

Yes, i already followed your advice, waiting for the result [:)]
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0 Kynao over 14 years ago in reply to Redactor007

This is google's settings page

Configuring other mail clients - Gmail Help

-Bob

That were a god idea, but still no notification.
Is there a way to see a useful log for tracing the problem ?
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0 Kynao over 14 years ago in reply to Kynao

There is no way to track smtp errors ?
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0 RFCat_vk_01 over 14 years ago in reply to Kynao

Under notifications, have you enabled smart host?

Ian
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0 Kynao over 14 years ago

I don't see smart host option, so i guess you mean what is explained in this dedicated document https://support.astaro.com/support/images/1/1b/305442.pdf, is that it ?

In the meantime, i test to disable External SMTP server to verify if it's working again as before.
After i will test this smart host approach
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0 Kynao over 14 years ago

It's not working either.
I finally find  in the "admin notifications" logs some informations when notifications began to not work :
2011:03:19-00:20:07 astaro notifier[5068]:  INFO: #------------------   notification start  -------------------#
2011:03:19-00:20:07 astaro notifier[5068]:  INFO: #-- Received notification request for INFO-720
2011:03:19-00:20:07 astaro notifier[5068]:  INFO: trap: status off or no trapsinks configured
2011:03:19-00:20:07 astaro notifier[5068]:  INFO: == sending notfication via mail!
2011:03:19-00:25:07 astaro notifier[5068]:  WARN: - could not send notification: Could not connect to SMTP server: 209.85.227.16
2011:03:19-00:25:07 astaro notifier[5068]:  at notifier.pl line 1365
2011:03:19-00:25:07 astaro notifier[5068]:  (mailhost: 209.85.227.16 port: 465 authentication: 1)
2011:03:19-00:25:07 astaro notifier[5068]:  INFO: #-- notification delivery failure, notification is queued
2011:03:19-00:25:07 astaro notifier[5068]:  INFO: #------------------   notification end    -------------------#

but not much details to find the solution...
and now the newest logs are empty...

I think i correctly defined smtp rules in the packet filter but just in case, what ip address or interface should i allow for smtp traffic going out ?

I will do a test with Smarthost settings available in the advanced tab of Mail security/SMTP
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0 BAlfson over 14 years ago

If you aren't using Mail Security, you can specify a Smart Host for notifications on the 'Advanced' tab of 'Management >> Notifications'.

Ict that will solve your issue. If not, please post the relevant lines from your SMTP log.

Cheers - Bob
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