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No update in the users list

Hello,

I am using an Astaro security gateway ASG220 (v7.402) and i have a real problem with my users list.
I have an active directory working for my company but my astaro security gateway doesn't sync with it any more.
In "Users » Authentication" the configuration is ok as the test says "Server test passed".
The prefetch is automatic and when i click "prefetch now" it does find the new users but they are not added to the list.
Therefore new users can not connect to my vpn and that is a problem for us.

How can i get the automatic update working ?
Everything is enabled and seems ok.

Thanks a lot for your help.

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0 BAlfson over 16 years ago

What does the prefetch live log show when you prefetch after adding a user in AD?

Cheers - Bob
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0 MathieuBM over 16 years ago in reply to BAlfson

2009:06:03-17:05:29 astaro user_prefetch[31362]: 230 user objects were found:
2009:06:03-17:05:29 astaro user_prefetch[31362]: 13 users were created
2009:06:03-17:05:29 astaro user_prefetch[31362]: 217 users were updated
2009:06:03-17:05:29 astaro user_prefetch[31362]: 0 users are authenticated locally.
2009:06:03-17:05:29 astaro user_prefetch[31362]: Overall time: 0m 14s

And I see 219 users in the list !

New users appears in the log;

2009:06:03-17:05:19 astaro user_prefetch[31362]: # 38 Creating user zzzzz
2009:06:03-17:05:19 astaro user_prefetch[31362]: # 39 Updating user wwww
2009:06:03-17:05:20 astaro user_prefetch[31362]: # 83 Creating user ******
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0 MathieuBM over 16 years ago in reply to BAlfson

zzzzz et ***** does not appear in users>users
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0 BAlfson over 16 years ago in reply to MathieuBM

This is not a problem that I recognize this year. I would suggest that you submit a support request to Astaro.

Cheers - Bob
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0 MathieuBM over 16 years ago in reply to BAlfson

I don't understand why they do not appear in the users list if they do appear in the prefetch log !

I sent an email to support@astaro.com but they asked me to contact my "astaro partner"
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0 BAlfson over 16 years ago in reply to MathieuBM

Do you not have an Astaro partner?

In any case, that's the standard response to an email. The way to get support is to submit a ticket via my.astaro.com. That requires registering for a free account.

Once you have an account, you can go to 'Support >> Contact Support' and press on [Open Support Ticket in new window]

Cheers - Bob
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0 MathieuBM over 16 years ago in reply to BAlfson

I have an Astaro Partner, he hasn't answered me yet.

Thanks for the link but i have already used this webpage to create a ticket and the answer was the same...
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0 BAlfson over 16 years ago in reply to MathieuBM

Sorry, I assumed that a site with that many users would have Platinum support.

Cheers - Bob
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0 MathieuBM over 16 years ago in reply to BAlfson

Still no update !

manual prefetch gives;

240 user objects were found
21 users were created
219 users were updated

And i still see 219 users in my astaro users list !
What's wrong ?
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0 BAlfson over 16 years ago in reply to MathieuBM

Mathieu, has your reseller not looked at this?
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0 MathieuBM over 16 years ago in reply to BAlfson

He hasn't found any solution yet, so i'm trying to find help here...
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0 BAlfson over 16 years ago in reply to MathieuBM

It's been two weeks since you started this thread. In your place, I would insist that my reseller get Astaro involved.
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0 BAlfson over 16 years ago in reply to MathieuBM

It's been two weeks since you started this thread. In your place, I would insist that my reseller get Astaro involved.
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