Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 18 replies
  • Subscribers 2 subscribers
  • Views 3783 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

No update in the users list

MathieuBM
Hello,

I am using an Astaro security gateway ASG220 (v7.402) and i have a real problem with my users list.
I have an active directory working for my company but my astaro security gateway doesn't sync with it any more.
In "Users » Authentication" the configuration is ok as the test says "Server test passed". 
The prefetch is automatic and when i click "prefetch now" it does find the new users but they are not added to the list.
Therefore new users can not connect to my vpn and that is a problem for us.

How can i get the automatic update working ?
Everything is enabled and seems ok.

Thanks a lot for your help.


This thread was automatically locked due to age.
Parents
  • 0
    What does the prefetch live log show when you prefetch after adding a user in AD?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    2009:06:03-17:05:29 astaro user_prefetch[31362]: 230 user objects were found:
    2009:06:03-17:05:29 astaro user_prefetch[31362]: 13 users were created
    2009:06:03-17:05:29 astaro user_prefetch[31362]: 217 users were updated
    2009:06:03-17:05:29 astaro user_prefetch[31362]: 0 users are authenticated locally.
    2009:06:03-17:05:29 astaro user_prefetch[31362]: Overall time: 0m 14s 


    And I see 219 users in the list !

    New users appears in the log;

    2009:06:03-17:05:19 astaro user_prefetch[31362]: # 38 Creating user zzzzz
    2009:06:03-17:05:19 astaro user_prefetch[31362]: # 39 Updating user wwww
    2009:06:03-17:05:20 astaro user_prefetch[31362]: # 83 Creating user ******
  • 0 in reply to MathieuBM
    OK, can you show us the edit of user zzzzz in 'Users >> Users'?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    zzzzz et ***** does not appear in users>users
  • 0 in reply to MathieuBM
    This is not a problem that I recognize this year.  I would suggest that you submit a support request to Astaro.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    I don't understand why they do not appear in the users list if they do appear in the prefetch log !

    I sent an email to support@astaro.com but they asked me to contact my "astaro partner"
  • 0 in reply to MathieuBM
    Do you not have an Astaro partner?

    In any case, that's the standard response to an email.  The way to get support is to submit a ticket via my.astaro.com.  That requires registering for a free account.

    Once you have an account, you can go to 'Support >> Contact Support' and press on [Open Support Ticket in new window]

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    I have an Astaro Partner, he hasn't answered me yet.

    Thanks for the link but i have already used this webpage to create a ticket and the answer was the same...
Reply Children
Cookie Information Banner