This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Up2Date 9.113-1 to 9.203-003

Hi,

i wanted to update from 9.113-1 to 9.203-003 (and after that to 9.204-020) but the up2date fails. I also tried manually downloading them and force installing them like here: (using this guide: Up2date Troubleshooting: Sophos UTM)

gateway:/var/up2date/sys # auisys.plx --rpmargs --force

Starting Up2Date Package Installer

Searching for available up2date packages for type 'sys'

gateway:/var/up2date/sys # 

Installing up2date package version 9.203003

  Verifying up2date package signature

  Unpacking installation instructions

  Unpacking up2date package container

  Running pre-installation checks

  Starting up2date package installation

    Testing install package: glibc-2.11.3-17.54.1.1078.gb706d65.rb1.i686.rpm   OK

    Testing install package: glibc-locale-2.11.3-17.54.1.1078.gb706d65.rb1.i686.rpm OK

    Testing install package: popt-1.7-37.56.1.1068.gb706d65.rb1.i686.rpm       OK

    Testing install package: rpm-4.4.2.3-37.56.1.1068.gb706d65.rb1.i686.rpm    OK

    Testing install package: AstaroPerl-5.10.1-1008.52.g068628f.i686.rpm       OK

    Testing install package: libaio-0.3.109-0.1.46.1123.g533121f.rb1.i686.rpm  OK

    Testing install package: libapr-util1-1.5.1-1.ge4e4558.i686.rpm            OK

    Testing install package: libapr1-1.4.6-7.g1971171.i686.rpm                 OK

    Testing install package: libaptp-9.20-1.g342196f.i686.rpm                  OK

    Testing install package: libaviraglue-9.10-1.g1580b9e.i686.rpm             Failed!

Up2Date package installation failed: An error occured during the RPM pre-installation test (1)

Please review the log file for further information.

My up2date.log:

2014:08:04-08:21:10 gateway auisys[12957]: Starting Up2Date Package Installer

2014:08:04-08:21:10 gateway auisys[12957]: Searching for available up2date packages for type 'sys'

2014:08:04-08:21:10 gateway auisys[12957]: Installing up2date package file '/var/up2date//sys/u2d-sys-9.113001-203003.tgz.gpg'

2014:08:04-08:21:10 gateway auisys[12957]: Verifying up2date package signature

2014:08:04-08:21:14 gateway auisys[12957]: Unpacking installation instructions

2014:08:04-08:21:16 gateway auisys[12957]: Unpacking up2date package container

2014:08:04-08:21:18 gateway auisys[12957]: Running pre-installation checks

2014:08:04-08:21:21 gateway auisys[12957]: Not installing optional libaugeas0

2014:08:04-08:21:25 gateway auisys[12957]: Not installing optional libzypp

2014:08:04-08:21:26 gateway auisys[12957]: Not installing optional binutils

2014:08:04-08:21:37 gateway auisys[12957]: Not installing optional satsolver-tools

2014:08:04-08:21:39 gateway auisys[12957]: Not installing optional zypper

2014:08:04-08:21:40 gateway auisys[12957]: Not installing optional ep-branding-ASG-afg

2014:08:04-08:21:40 gateway auisys[12957]: Not installing optional ep-branding-ASG-ang

2014:08:04-08:21:40 gateway auisys[12957]: Not installing optional ep-branding-ASG-atg

2014:08:04-08:21:40 gateway auisys[12957]: Not installing optional ep-branding-ASG-aug

2014:08:04-08:21:41 gateway auisys[12957]: Not installing optional ep-cloud-ec2

2014:08:04-08:21:43 gateway auisys[12957]: Not installing optional ep-localization-afg

2014:08:04-08:21:43 gateway auisys[12957]: Not installing optional ep-localization-ang

2014:08:04-08:21:43 gateway auisys[12957]: Not installing optional ep-localization-atg

2014:08:04-08:21:43 gateway auisys[12957]: Not installing optional ep-localization-aug

2014:08:04-08:21:45 gateway auisys[12957]: Package ep-saa-mac-1.0.0-0.155153976.gc764d50.i686.rpm is already installed, skipping

2014:08:04-08:21:50 gateway auisys[12957]: Not installing optional kernel-smp

2014:08:04-08:21:50 gateway auisys[12957]: Creating automatic configuration backup

2014:08:04-08:21:52 gateway auisys[12957]: Starting up2date package installation

2014:08:04-08:21:54 gateway auisys[12957]: >=========================================================================

2014:08:04-08:21:54 gateway auisys[12957]: Failed testing RPM installation (command: 'rpm --test -U --nodeps /var/up2date//sys-install/u2d-sys-9.203003/rpms/libaviraglue-9.10-1.g1580b9e.i686.rpm')

2014:08:04-08:21:54 gateway auisys[12957]: 

2014:08:04-08:21:54 gateway auisys[12957]:  1. Internal::Systemstep::real_installation:2598() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  2. main:[:P]erform_work:1176() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  3. main::auisys_prepare_and_work:555() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  4. main::top-level:32() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]: |=========================================================================

2014:08:04-08:21:54 gateway auisys[12957]: Error details:

2014:08:04-08:21:54 gateway auisys[12957]:  (stdout):$VAR1 = [];

2014:08:04-08:21:54 gateway auisys[12957]:  (stderr):$VAR1 = [

2014:08:04-08:21:54 gateway auisys[12957]:           '	package libaviraglue-9.10-5.g5ff1659.i686 (which is newer than libaviraglue-9.10-1.g1580b9e.i686) is already installed

2014:08:04-08:21:54 gateway auisys[12957]: '

2014:08:04-08:21:54 gateway auisys[12957]:         ];

2014:08:04-08:21:54 gateway auisys[12957]: 

2014:08:04-08:21:54 gateway auisys[12957]:  1. Internal::Systemstep::real_installation:2599() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  2. main:[:P]erform_work:1176() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  3. main::auisys_prepare_and_work:555() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  4. main::top-level:32() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]: |=========================================================================

2014:08:04-08:21:54 gateway auisys[12957]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="sys"

2014:08:04-08:21:54 gateway auisys[12957]: 

2014:08:04-08:21:54 gateway auisys[12957]:  1. main::alf:70() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  2. main:[:P]erform_work:1209() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  3. main::auisys_prepare_and_work:555() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]:  4. main::top-level:32() auisys.pl

2014:08:04-08:21:54 gateway auisys[12957]: Firmware Up2Date installation failed

2014:08:04-08:21:54 gateway auisys[12957]:

Recent Pattern Version: 64333

(Its not the system in my footer!)

This thread was automatically locked due to age.

0 BAlfson over 11 years ago

package libaviraglue-9.10-5.g5ff1659.i686 (which is newer than libaviraglue-9.10-1.g1580b9e.i686) is already installed

You might have to reload from ISO as no one else has reported this issue. What version number do you see when you enter version at the command line?

Cheers - Bob
Cancel
Vote Up 0 Vote Down

Cancel

0 guawhitehawk over 11 years ago in reply to BAlfson

Hi,

heres the output of version

Current software version...: 9.113001

Hardware type..............: Software Appliance

Installation image.........: 9.000-8.1

Installation type..........: asg

Installed pattern version..: 64333

Downloaded pattern version.: 64450

Up2Dates applied...........: 25 (see below)

                             sys-9.000-9.001-8.18.1.tgz (Aug 31  2012)

                             sys-9.001-9.002-18.12.1.tgz (Sep 10  2012)

                             sys-9.002-9.003-12.15.1.tgz (Oct 22  2012)

                             sys-9.003-9.003-15.16.4.tgz (Oct 22  2012)

                             sys-9.003-9.004-15.29.1.tgz (Nov  5  2012)

                             sys-9.004-9.004-29.33.1.tgz (Nov 21  2012)

                             sys-9.004-9.004-33.34.1.tgz (Mar  4  2013)

                             sys-9.004-9.005-29.15.2.tgz (Mar  4  2013)

                             sys-9.005-9.005-15.16.1.tgz (Mar  4  2013)

                             sys-9.005-9.006-15.5.2.tgz (Apr  5  2013)

                             sys-9.006-9.100-5.16.1.tgz (May 19  2013)

                             sys-9.100-9.101-16.12.1.tgz (Jun  2  2013)

                             sys-9.101-9.102-11.8.2.tgz (Jul 18  2013)

                             sys-9.102-9.103-8.5.2.tgz (Jul 18  2013)

                             sys-9.103-9.104-5.17.2.tgz (Aug  9  2013)

                             sys-9.104-9.105-17.9.1.tgz (Aug 21  2013)

                             sys-9.105-9.106-9.17.1.tgz (Oct  2  2013)

                             sys-9.106-9.107-17.33.2.tgz (Jan  9  2014)

                             sys-9.107-9.108-33.23.2.tgz (Feb  8 02:37)

                             sys-9.108-9.109-23.1.2.tgz (Apr  4 22:00)

                             sys-9.109-9.110-1.22.1.tgz (Apr  9 22:00)

                             sys-9.110-9.111-22.7.1.tgz (Apr  9 22:15)

                             sys-9.111-9.111-7.11.1.tgz (Jun 20 23:00)

                             sys-9.111-9.112-7.12.1.tgz (Jun 20 23:01)

                             sys-9.112-9.113-12.1.2.tgz (Jun 20 23:02)

Up2Dates available.........: 2

Factory resets.............: 0

Timewarps detected.........: 0

Is it maybe possible to somehow remove this rpm or replace it and then try the up2date again? at moment i dont use any AV scanning on this machine btw.

0 BAlfson over 11 years ago
Yes, it's necessary to remove the old file before you can download one with the same name.
cd /var/up2date/sys
ls

That should show only a single file that you can delete with rm *

cd /var/up2date/sys
wget ftp.astaro.de/.../u2d-sys-9.113001-203003.tgz.gpg
/sbin/auisys.plx --showdesc

and install in WebAdmin. Or, to do the install completely from the CLI, replace the last line with:
/sbin/auisys.plx --rpmargs --force

Cheers - Bob
Cancel
Vote Up 0 Vote Down

Cancel
0 guawhitehawk over 11 years ago in reply to BAlfson
Hi,

i did the steps you said. deleted the 2 up2date packages from the folder, then wget the one you have written and then made --showdesc and the same error occurs.

it again tells me:
package libaviraglue-9.10-5.g5ff1659.i686 (which is newer than libaviraglue-9.10-1.g1580b9e.i686) is already installed

in the up2date.log
Cancel
Vote Up 0 Vote Down

Cancel
0 BAlfson over 11 years ago

/sbin/auisys.plx --rpmargs --force

is the last thing I know to try before installing from ISO.

Cheers - Bob
Cancel
Vote Up 0 Vote Down

Cancel
0 teched_01 over 11 years ago
I did a fresh install of asg-9.111-7 (asg-9.111-7.1.iso) in VMware and it updated without incident to 9.203-3 by way of 9.113 with WebAdmin: "Package libaviraglue-9.10-1.g1580b9e.i686.rpm is already installed, skipping"

I then forced (rpm -Uvh --force) the installation of libaviraglue-9.10-1.g1580b9e.i686.rpm in 9.203 and saw no problems further updating to 9.204 via the command line (I was updating my gui test client at the same time).

A newer libaviraglue (libaviraglue-9.20-2.g88903d0) is in the 9.204 update.

Some command hints:
gpg->tgz->tgz->rpms
gpg --decrypt u2d-sys-version.tgz.gpg > u2d-sys-version.tgz

tar xzvf u2d-sys-version.tgz

tar xzvf install-sys-version.tgz

RPM queries:
rpm -qi libaviraglue-9.10-5.g5ff1659

rpm -qip libaviraglue-9.20-2.01234567.i686.rpm

rpm -q --whatrequires libaviraglue.so

rpm -ql libaviraglue
Cancel
Vote Up 0 Vote Down

Cancel

0 guawhitehawk over 11 years ago in reply to teched_01

Hi,

thanks for your help at first.
I tried forcing the installation of the bundled rpm (unpacked it first)
Result:

gateway:/var/up2date/sys # rpm -Uvh --force libaviraglue-9.10-1.g1580b9e.i686.rpm 

error: Failed dependencies:

	/sbin/ldconfig is needed by libaviraglue-9.10-1.g1580b9e.i686

	libc.so.6 is needed by libaviraglue-9.10-1.g1580b9e.i686

	libc.so.6(GLIBC_2.0) is needed by libaviraglue-9.10-1.g1580b9e.i686

	libc.so.6(GLIBC_2.1) is needed by libaviraglue-9.10-1.g1580b9e.i686

	libc.so.6(GLIBC_2.1.3) is needed by libaviraglue-9.10-1.g1580b9e.i686

	libc.so.6(GLIBC_2.3.4) is needed by libaviraglue-9.10-1.g1580b9e.i686

	libdl.so.2 is needed by libaviraglue-9.10-1.g1580b9e.i686

	libdl.so.2(GLIBC_2.0) is needed by libaviraglue-9.10-1.g1580b9e.i686

	libdl.so.2(GLIBC_2.1) is needed by libaviraglue-9.10-1.g1580b9e.i686

	libpthread.so.0 is needed by libaviraglue-9.10-1.g1580b9e.i686

	librt.so.1 is needed by libaviraglue-9.10-1.g1580b9e.i686

Then i tried uninstalling the installed first:

gateway:/var/up2date/sys # rpm -qa | grep -i avira

u2d-avira3-9-7205

libaviraglue-9.10-5.g5ff1659

gateway:/var/up2date/sys # rpm -e libaviraglue-9.10-5.g5ff1659

error: Failed dependencies:

	libaviraglue.so is needed by (installed) ep-cssd-9.07-15.g9a8c086.i686

	libaviraglue.so is needed by (installed) ep-httpproxy-9.10-122.g78f3998.i686

Even forcing it with --nodeps doesnt work:

gateway:/var/up2date/sys # rpm -e --nodeps libaviraglue-9.10-5.g5ff1659

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) setting "" records from Requireversion index

and also installing it with nodeps doesnt work:

gateway:/var/up2date/sys # rpm -Uvh --nodeps --force libaviraglue-9.10-1.g1580b9e.i686.rpm 

Preparing...                ########################################### [100%]

   1:libaviraglue           ########################################### [100%]

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

error: db4 error(-30987) from dbcursor->c_get: DB_PAGE_NOTFOUND: Requested page not found

error: error(-30987) getting "" records from Requireversion index

Is there still anything i can try before installing the UTM from scratch?
I would love not to do that.

Thank you! Martin

0 teched_01 over 11 years ago

Backups and ISO/USB install images ready?  System (HD and memory) diagnostics before the reinstall?

You could try pulling an older aviraglue from an prior update or installing the libraries the 9.2 aviraglue wanted (are those errors because of glibc/etc versions or because your RPM database looks broken).  I'm recalling a May 17thish(?) date on the aviraglue in the 9.113-9.203 bundle - so perhaps something from May or perhaps earlier if going the older package route.

RPM db errors? Maybe  rpmdb --rebuilddb

If you don't want to rebuild because of logs/reportingdb and you have suitable licensing and additional hardware (or maybe even a VM) available then you could try pivoting over with HA, rebuild the original system and pivot back.

Outright rebuilding (or replacing) is probably the most expedient route - especially if you have no pre-established support (and prepaid - unless you think this would be worth new billable hours somewhere).
Cancel
Vote Up 0 Vote Down

Cancel
0 guawhitehawk over 11 years ago

Ill try to rebuild the rpm db but if this doesnt help, i already have a recent backup and will setup the UTM from scratch with 9.2 ISO. I think this is faster and tapping in the dark.
but a lot thanks for all the help.

maybe your rpm commands are quite helpful for others and you should add them to the sticky post in general discussion anmed "Astaro useful shell commands."?
Cancel
Vote Up 0 Vote Down

Cancel