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Basic Guard strange behaviour

system-partner
Hi there,

We have a strange issue here with 2 basic guard 110 boxes.
They have the same software version and the same license type, but there are different settings visible in the Webadmin GUI.

I believe the difference of these boxes is the time when we uploaded the license files. The box with the reduced GUI got the license file at the initial setup wiz wizard. The other one was started with no license (eval mode) but the file was uploaded a day later.

The differences are at the Anti-Spam configuration for example. RDNS, BATV and Greylisting is working but I cannot disable it, because there are no Settings visible in the GUI.
(Disabling needed because of well known BATV Bug since October [:(] )

Executive Reporting is another difference.

Has anyone seen this behaviour?


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  • 0
    Sounds like you may want to start a case with your Reseller or Sophos Support... we've been a VAR/Solutions provider of Astaro / Sophos since 2004 or so and we haven't had a sale for Basic Guard yet (just not a fit for the majority of our customers)... sounds like there may be a bug.  Have you tried updating to the latest V9 release yet?

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0
    Bruce, I've seen this for years with the SMTP Proxy causing strange behavior.  Years ago, one customer in a smaller town lost their main IT guy, and so decided to outsource their email.  We just didn't renew that part of the subscription, but then had issues with getting notifications to "internal" users - they all still came to me! [:)]

    The only solution is for the reseller to put a demo license on it to remove the unwanted settings, and then put the actual license back on after the "surgery" is complete.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Hi,

    I need to convert a paid license to an 'essentials' license next week as we slowly move out of a colo. 

    I'm guessing I need to disable IPS, VPNs, etc. before the license expires?

    ASG version is 8.305.

    Thanks,
    Barry
  • 0
    Yes.  In fact, I'd recommend doing that now and putting on an Essentials license ASAP to confirm functionality while you still can re-apply your old license and tickle stuff.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BarryG
    Hi,

    I need to convert a paid license to an 'essentials' license next week as we slowly move out of a colo. 

    I'm guessing I need to disable IPS, VPNs, etc. before the license expires?

    ASG version is 8.305.

    Thanks,
    Barry


    That would be a good idea.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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