This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Converted Home License but part of it is expired now

Hello,

I tried to convert my home license to the new licensing model format but it seems that at least part of the process failed. [:(]

Right now the license subscriptions details say:

NetworkSecurity: ON - 04 Jul 2010 - 04 Jul 2011
WebSecurity: ON - 18 Jun 2007 - 19 Jun 2010
MailSecurity: ON - 18 Jun 2007 - 19 Jun 2010
StandardSupport: ON - 04 Jul 2010 - 04 Jul 2011
WebApplicationSecurity: ON - 04 Jul 2010 - 04 Jul 2011

So the license is not very usable right now without web and mail security.. [:S]

Probably some glitch in the conversion process... Just letting you know...

This thread was automatically locked due to age.

0 RFCat_vk_01 over 15 years ago

Hi,
there was a glitch where the licence was re-issued for the following day. Looks like somebody fixed it alright but didn't quite get the year correct.

Sorry to laugh at your misfortune, but it is quite funny. LOL

Hopefully one of the Astaro staff who watches over the forum might intercede on your behalf.

Ian M
Cancel
Vote Up 0 Vote Down

Cancel
0 Lionking over 15 years ago

Got something similar, but mine still working:
NetworkSecurity: ON - 06 Jul 2010 - 06 Jul 2011
WebSecurity: ON - 18 Dec 2007 - 19 Dec 2010
MailSecurity: ON - 18 Dec 2007 - 19 Dec 2010
StandardSupport: ON - 06 Jul 2010 - 06 Jul 2011
WebApplicationSecurity: ON - 06 Jul 2010 - 06 Jul 2011
Cancel
Vote Up 0 Vote Down

Cancel
0 Monarch over 15 years ago

Have the same here: https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/27508
Cancel
Vote Up 0 Vote Down

Cancel
0 eFrisky over 15 years ago in reply to Monarch

Jack Daniel apparently already investigated and posted a reply in this other thread to say that this issue has been fixed now. Just try using the "Renew" button on license management for your Upgraded (but 'date-dodgy') v8 home license.

https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/27537

Interestingly, my own (old v7) license has similar dates - perhaps the licensing server has some trouble processing the upgrades for these ones. This was my freshly upgraded license, before I applied the 'fix' with the Renew that Jack described.

EmailEncryption: Start = 08/10/2007 Stop = 08/11/2010
NetworkSecurity: Start = 08/10/2007 Stop = 08/11/2010
WebSecurity: Start = 08/10/2007 Stop = 08/11/2010
MailSecurity: Start = 08/10/2007 Stop = 08/11/2010
StandardSupport: Start = 07/14/2010 Stop = 08/11/2010
WebApplicationSecurity: Start = 08/10/2007 Stop = 08/11/2010
Cancel
Vote Up 0 Vote Down

Cancel
0 Lionking over 15 years ago in reply to eFrisky

So the "Renew-button" will appear some time before my licenses expire on 19 Dec 2010?
Cancel
Vote Up 0 Vote Down

Cancel
0 MBirdCZ over 15 years ago in reply to Lionking

Problem is... there is no renew button shown for my license... [:@]
Cancel
Vote Up 0 Vote Down

Cancel
0 Jhaislet over 15 years ago in reply to MBirdCZ

I just requested a new home license for my brother's firewall (moved him up to v8) and the home license on the Dashboard shows that he's lost essentially ALL firewall services (it says they require subscriptions)!

Yet, on the license details page, it has green check-boxes on everything the Home License is suppose to have.
- Dash.JPG
- View
- Hide
Cancel
Vote Up 0 Vote Down

Cancel
0 BAlfson over 15 years ago

What happens if you re-apply the license and force a reboot?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel
0 Jhaislet over 15 years ago in reply to BAlfson

What happens if you re-apply the license and force a reboot?

Cheers - Bob

I tried putting my Power-User license on his and it works just fine. I rebooted and tried applying his new home license and once again, it shows up as a "limited" license in features, but says "home license" (see screen shots above).
Cancel
Vote Up 0 Vote Down

Cancel
0 AngeloC over 15 years ago

Hi Guys,

PM me the affected license id(s) for a failed conversion, we had a few, but the process should now be sound. However i can manually fix ones which were hit by that home-user bug.
Cancel
Vote Up 0 Vote Down

Cancel