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[7.403] WAN NIC Down after up2date to 7.403!

BarryG
After installing the 7.403 up2date, my internet connection wouldn't come up.

It is completely possible that my ISP decided to wig out at the same time; I'm not sure.

My LAN was working, and it's the same model NIC as the WAN.

ethtool was showing the WAN NIC up and down, and ifconfig was showing it up and down and up with and without an IP.

the kernel log was repeating
2009:06:08-16:55:05 fw kernel: e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None

I messed with it for awhile and rebooted once and powered off once, but couldn't get it back up.
I'm now back on 7.402 after a re-install/restore, and it's working fine.

Question: did the network driver or anything else change in 7.403 that could cause something like this?

Thanks,
Barry


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  • 0 in reply to Guido666
    Hi Guido, I'm sending you a private message so you can email Astaro with my ticket.

    Anyone else, feel free to open a new ticket; referencing mine might help.

    Thanks,
    Barry
  • 0 in reply to Guido666
    Ok, that did work (even though I tried it earlier, and it seemed not to).  I'd be happy to let them SSH in.  How do I contact them?  (And I've never set it up so that SSH was accessible from the outside before.)


    Having the same problem as described (WAN DHCP up then down).  Working around the problem by editing the WAN adapter.  Go to WebAdmin -> Network -> Interfaces -> Edit -> Type = Ethernet Standard.

    Looking forward to 7.404!
  • 0 in reply to BarryG
    Hi BarryG,

    my WAN interface is on eth0 and i have a cable modem with DHCP on.
    "
    Port Name Type State Link In Out
    eth0 
    External
    Cable Modem  Up  Up  4.9 KB  19.3 KB
    eth1 
    Internal
    Ethernet  Up  Up  0  0
    "

    Greetings 

    Jens L.
  • 0 in reply to Jens L.
    Hmm... Jens, I wonder why I'm affected and you're not.

    Barry
  • 0 in reply to BarryG
    Same Problem at my Astaro (Intel Dual Gbit Ethernet) Wan Port goas Up/Down/Up/Down
    My Wan Port ist set to Dhcp/Caple Modem
  • 0 in reply to Guido666
    I have had a wierd problem like this years ago with an Intel NIC and an older Astaro installation (not this up2date, though) ... try locking down the speed / duplex setting on the problem interface(s) in the Astaro Configuration.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Hi Bruce,
    Locking speed and duplex didn't help me, even at 10mbps.

    G22, Dave, et al., please open tickets with Astaro so they can track this down.

    Thanks,
    Barry
  • 0 in reply to BarryG
    Hi Bruce,
    Locking speed and duplex didn't help me, even at 10mbps.

    G22, Dave, et al., please open tickets with Astaro so they can track this down.

    Thanks,
    Barry


    Hi Barry,

    Thanks for the suggestion.  I opened a support ticket (CaseID 00099278).  Immediately after I opened the ticket I was directed to this link that recommends to implement the same fix I did already.

    Cheers!

    Dave - A longtime home user
    Looking forward to 7.404
  • 0 in reply to davepyper
    Cable Interface fails after 7.403 up2date 
    Product Version: Astaro Security Gateway Version 7.403
     
    Symptom:
    Immediately after the 7.403 up2date is applied the external interface WAN connection is unavailable.

    Occurs only when external interface is of type:  Cable Modem (DHCP)
    Cause:
    ASG after up2date is applied may not be running the DHCP service needed to pull a new IP address from the ISP.
    Resolution:
    Graceful shutdown of ASG software.
    -Goto Management>>Shutdown/Restart
    -Select Shutdown (Halt) the system now
    -After unit has fully shutdown power on the unit

    Static Entry of IP
    -If Shutdown and restart are not an option replace the Cable Modem (DHCP) with a static entry
    -Goto Network>>Interfaces
    -Edit the External(WAN) connection currently set for Cable Modem (DHCP)
    -Change Type: Ethernet Standard
    -Enter a static address, netmask, and default gateway IP (May need to contact your ISP if not known)
  • 0 in reply to davepyper
    Dave, that link didn't work.
     
    Sophos UTM Community Moderator
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