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[7.403] WAN NIC Down after up2date to 7.403!

After installing the 7.403 up2date, my internet connection wouldn't come up.

It is completely possible that my ISP decided to wig out at the same time; I'm not sure.

My LAN was working, and it's the same model NIC as the WAN.

ethtool was showing the WAN NIC up and down, and ifconfig was showing it up and down and up with and without an IP.

the kernel log was repeating
2009:06:08-16:55:05 fw kernel: e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None

I messed with it for awhile and rebooted once and powered off once, but couldn't get it back up.
I'm now back on 7.402 after a re-install/restore, and it's working fine.

Question: did the network driver or anything else change in 7.403 that could cause something like this?

Thanks,
Barry

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0 BarryG over 16 years ago

I tried the up2date again; lost network again... tried lowering the network link to 100 or 10mbps but it never worked... I could ping the gateway for short periods with about 90% loss, still kept seeing messages in the kernel log like
2009:06:08-18:14:27 fw kernel: e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: None

Thanks,
Barry
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0 BrucekConvergent over 16 years ago in reply to BarryG

I take it you are seeing the issue on the last machine listed in your signature... I've installed the 7.403 up2date on several different units that use the e1000 driver, but haven't seen that problem yet... do you see link issues on the ports if you connect them to a different switch?

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BarryG over 16 years ago in reply to BarryG

It looks like MSI has a new BIOS, 1.10...
MSI Global ? Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

I could try that later, but the change list doesn't have anything about NICs.

Barry
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0 Guido666 over 16 years ago in reply to BarryG

I do have a DHCP connection to my WAN, but it's on ETH1 (if I remember correctly).
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0 BarryG over 16 years ago in reply to Guido666

Guido, what kind of internet connection do you have?

Thanks,
Barry
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0 Guido666 over 16 years ago in reply to BarryG

Comcast cable modem.
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0 Guido666 over 16 years ago in reply to Guido666

And I forgot, I changed out my NICs a while back.

My system is built on a dual Opteron Tyan Thunder K8SE motherboard.
thunderK8SE

I'm using the built in NICs, on board the motherboard....

Integrated LAN Controller
• One Broadcom BCM5704C dual-ch GbE
    - Two RJ-45 LAN connectors with LEDs
    - Connected to PCI-X Bridge B
    - Two Front Panel LED headers
• One Intel® 82551QM 10/100Mbps LAN controller
    - One RJ-45 LAN connectors with LEDs, stacked
       on rear two USB 2.0 ports
    - Connected to 32bit/33MHz PCI 2.3 bus
    - One Front Panel LED header
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0 BarryG over 16 years ago in reply to Guido666

I've opened a support case with Astaro about this, via my.astaro.com
(Ticket#2009060910001133 / CaseID 00099165)

Also, I got a Private Message from another user with the same problem; I asked him to post here also.

Barry
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0 Guido666 over 16 years ago in reply to BarryG

I hope they figure something out. I guess I better dig out that old LinkSys router for the time being, haha.
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0 BarryG over 16 years ago in reply to Guido666

Or copy a backup off of the firewall, and re-install 7.402 from ISO.
My switch needs Astaro for the VLANs, so my Linksys isn't a good drop-in replacement for the fw.

Barry
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0 BarryG over 16 years ago in reply to BarryG

For those of you who still have 7.403 installed and not working, Astaro support suggests trying a static IP on the external interface (use the same IP as you normally are getting with DHCP).

If that works, Astaro would like SSH access into the box.

I can't afford to try 7.403 again right now, but may later.

Barry
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0 abilio over 16 years ago in reply to BarryG

have same problem here , after upgrade 7.403 , dhcp cable modem are up and down.
all working fine on previous 7.403.
have made update from regulare update system.
maybe need another update to fix this problem.
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0 abilio over 16 years ago in reply to BarryG

have same problem here , after upgrade 7.403 , dhcp cable modem are up and down.
all working fine on previous 7.403.
have made update from regulare update system.
maybe need another update to fix this problem.
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Children

0 pamlung over 16 years ago in reply to abilio

I have just experienced this issue. I first thought it was hardware but the issue follows the software. I switched the internal and external ports in hardware and experienced the same thing (internal is an Intel Pro 1000 (1gb) and the external is a Realtek. I can briefly get an ip address (shows me that) dhcp is working), but the interface goes UP and DOWN. Works just fine with 7.402. I've tried static addressing, switching interfaces, changing links speed from auto to fixed 10/full/half to 100/full/half, etc...Think there will be a patch for this? From my searches, it seems it has been a problem off and on for years...
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0 Jhaislet over 16 years ago in reply to pamlung

I have just experienced this issue. I first thought it was hardware but the issue follows the software. I switched the internal and external ports in hardware and experienced the same thing (internal is an Intel Pro 1000 (1gb) and the external is a Realtek. I can briefly get an ip address (shows me that) dhcp is working), but the interface goes UP and DOWN. Works just fine with 7.402. I've tried static addressing, switching interfaces, changing links speed from auto to fixed 10/full/half to 100/full/half, etc...Think there will be a patch for this? From my searches, it seems it has been a problem off and on for years...

v7.404 fixes it. You have to download & install it manually through WebAdmin though.
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0 pamlung over 16 years ago in reply to Jhaislet

JHaislet - Many Thanks!!!! The update through webadmin did the trick!!!
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0 Jhaislet over 16 years ago in reply to pamlung

JHaislet - Many Thanks!!!! The update through webadmin did the trick!!!

You're welcome!  Glad that resolved your issue!
My hat's off to Astaro for quickly releasing an early soft update that addressed it.

I think it will be another week or so before they officially "push" 7.404 to everyone through Up2Date.

EDIT:  Here's the link to the official v7.404 announcement in case anyone else runs across this thread/issue before it's pushed out.
https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/26998
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