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Up2Date Service fails

Hi

my ASL V5.017 can't do any updates over the internet!!!
There always appear the message - Up2Date Server are not available! The Authentication works and the license is valid!!

Any ideas???

Medic

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0 BertJanssen over 21 years ago

is there an other firewalling machine before the astaro ?
if so plz open port 443 and 80 for ASL.
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0 medic over 21 years ago in reply to BertJanssen

No, the Firewall is direct connected to the internet!

This ist the Up2Date Log!

000 Pattern Up2Date: Started Pattern Up2Date
001 Checking following Pattern Types:
002 Virus Protection Pattern
004 216.167.31.83
005 Checking Authentication Servers ...
006 1 Authentication Server: 212.126.210.201
007 2 Authentication Server: 216.167.31.83
008 Authenticating for Virus Protection Pattern ...Pattern Up2Date failed: Could not connect to Authentication Server. Trying another one
009 Auth_Servers: 216.167.31.83 212.126.210.201
010 Pattern Up2Date failed: Authentication error. No Authentication Server available
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0 medic over 21 years ago in reply to BertJanssen

No, the Firewall is direct connected to the internet!

This ist the Up2Date Log!

000 Pattern Up2Date: Started Pattern Up2Date
001 Checking following Pattern Types:
002 Virus Protection Pattern
004 216.167.31.83
005 Checking Authentication Servers ...
006 1 Authentication Server: 212.126.210.201
007 2 Authentication Server: 216.167.31.83
008 Authenticating for Virus Protection Pattern ...Pattern Up2Date failed: Could not connect to Authentication Server. Trying another one
009 Auth_Servers: 216.167.31.83 212.126.210.201
010 Pattern Up2Date failed: Authentication error. No Authentication Server available
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0 KKnecht over 21 years ago in reply to medic

Hi medic,

tihs could be a temporary problem ?!?
Observed the same behaviour yesterday, think there could be a connection problem with the Up2Date servers himself ?

Karsten
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0 synopex over 21 years ago in reply to medic

hm, download your next up2date-package from downloads.astaro.org and install manuall. than try again for the next up2dates, please.
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0 medic over 21 years ago in reply to synopex

I have alredy downloaded the update file from the ftp - same effect!!
is it possible do download the up2date files of the virus and ips system?

medic
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0 has over 21 years ago in reply to medic

hi!
afaik we cannot download virus and Ips updates manually. is there any upstream proxy server like on ur isp side to serve you internet to be mentioned, if that the case u can use the upstream option now available only for up2dates in V5.

read u
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0 medic over 21 years ago in reply to has

No, our isp doesn´t have a proxy to serve us!
This error occoured after a new installation of the
asl!!! bevore installation this option works fine!
i also have tried to reinstall the ASL 3 times wit other image files.

medic
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0 synopex over 21 years ago in reply to medic

I am right, if i say you reinstall your asl, import the backupfile and has the same problem?

Ok, on one of our customer was the same problem. to resolve i reinstall and do NOT import the backup file, however do reconfigure all.

now it works great. dont know what exact the problem was, but the "error" is include in the backup [;)]
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0 Overnet over 21 years ago in reply to medic

Hi all i have same problem my ASL will not update i have not change anything and before all go great but not now. So i will know then astaro get to fix problem to download updates
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0 medic over 21 years ago in reply to Overnet

OK
After changing the size of the MTU to 1400
enything works fine [:)]

Medic
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