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UTM 9.2 doesn't send backups by mail

cicro
Hello!

Maybe I'm missing something simple but for me it’s very strange... I do not know why, but I don’t receive any more by mail the configuration backup files from our Sophos UTM 9.2 HW appliance.
On eth0 I have defined more Ethernet VLANs interfaces, one of them for our computer network. I have set an IP for this interface. A SMTP relay server exists in the same subnet and is reachable from the firewall.
I set our UTM to send automatically mails with the configuration to my mail account using the SMTP relay server:
    - Management -> Backup/Restore -> Automatic Backups (Options & Send backups by mail)
    - Management -> Notifications -> Advanced (External SMTP server)
I haven’t received any mail.
I even tried to send to myself an existing configuration already backed up
    - Management -> Backup/Restore -> Backup/Restore
with no results.
I was not able to find in the logs of our SMTP relay server any data related to the sent mails mentioned previously.
When I've run on the HW appliance
    - tcpdump -i any -nvv host 
I was not able to see any attempt of the UTM to connect to the SMTP relay server in order to send those mails.
I’ve checked also the UTMs’ firewall live log under
    - Network Protection -> Firewall -> Open live log
but also there was not shown any blocked attempt to send the mails.
Can anybody give me a hint? Thanks a lot in advance.

Best regards,
cicro


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Parents
  • 0
    Hi, and welcome to the User BB!

    What do you get when you try on the failing machine with:

    cc get_objects_filtered '$_->{ref} eq "REF_NotNotInfo011"'


    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • in reply to BAlfson
    This reply was deleted.
  • 0 in reply to addy sharma

    Hello

     

     

    I have the following values but  backups are still not been sent:

     

    <M> sg650n1:/var/log # cc get_object REF_NotNotInfo011
    {
    'autoname' => 0,
    'class' => 'notification',
    'data' => {
    'comment' => 'INFO-011',
    'email' => 1,
    'id' => 'INFO-011',
    'name' => 'INFO-011',
    'snmp' => 1
    },
    'hidden' => 0,
    'lock' => '',
    'nodel' => '',
    'ref' => 'REF_NotNotInfo011',
    'type' => 'notification'
    }

     

    Please help.

     

    The version is 9.502-4

  • 0 in reply to addy sharma

    I don't think that has anything to do with it, Addy.  What do you see for 'interval' when you do:

    cc get backup

    If you search the SMTP Proxy log for the address in 'recipients', what do you see?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hello Bob,

     

    Apologies for the delayed response. Following is the info that I get with cc backup :

     

    <M> sg650n1:/home/login # cc get backup
    {
    'encryption' => 1,
    'interval' => 'daily',
    'max_backups' => 10,
    'password' => 'admin',
    'recipients' => [
    'aserg@xcfd.fr',
    'abc@xyz
    ],
    'status' => 1
    }

     

    And in SMTP proxy logs I have nothing. As in once I select SMTP proxy logs under search and enter the email address of the recepient I get a blank window where it finds nothing.

  • 0 in reply to addy sharma

    Any Help will be appreciated Bob.

    I tried rebuilding teh DB as well but it doesn't seems to resolving my problem. Please help.

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