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Can't upload a new license [7.202]

My co-worker is using 7.202 at home, and his home-user license is about to expire.
Unfortunately, he no longer has the email address he used to create the license, so I suggested he create a new account on my.astaro.com and get a new license.

After uploading the license, the firewall logs him out.
Logging back in, the firewall now says "license expired", and uploading the license again keeps failing.

my.astaro.com says the new license is a v7 license.

Is this a bug?

What is the solution?

Thanks,
Barry

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0 Jack Daniel over 17 years ago

The most common cause of that scenario is incorrect date/time/timezone info on the ASG causing it to reject the license as either expired or not yet valid. He may need to SSH in and use the date command to correct the issue if he doesn't have access to the webadmin GUI.
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0 BarryG over 17 years ago in reply to Jack Daniel

OK, we'll check it, but I always enable NTP.

Barry
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0 Jack Daniel over 17 years ago in reply to BarryG

Unfortunately, I've seen quite a few instances of dead servers in the NTP pool lately- so even with NTP on the system time may not be correct.
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0 BarryG over 17 years ago in reply to Jack Daniel

My co-worker says the new license started working by Sunday.
We just checked, and NTP is running, and the date is correct.

I suspect that there is a problem between the date/time on the license, and the time zone of the license server versus the time zone here (GMT-8).

Barry
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0 BrucekConvergent over 17 years ago in reply to BarryG

That could be what happened...
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0 BrucekConvergent over 17 years ago in reply to BarryG

That could be what happened...
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