chicken feed or not - that's not the topic here. of course you can say it's free and if you don't like it - don't use it BUT! i think that the "homeusers" do a lot of work and support for the astaro team, so that it should not be to much to get an answer to a lot of same type questions.
no need to say sorry for anything - there is hopefully freedom of opinion for everyone [;)]
Don't know how you define work, for me it is on one hand fun to experiment with Astaro on the other hand I benefit from the sophisticated surf protection solution - In fact I do not but my children do!
Thank god that' almost everything is a matter of opinion.
[ QUOTE ] Some here seem to be Astaro business partners or commercial users, they should know where to get professional support from. You cannot expect everything for free!
/|/|acarena
[/ QUOTE ]
As a commercial user we've spent plently of money on the products themselves. If you want even simple email support past the 3 month initial period, it will run you about $500 a year (for 50 user license). Why should we pay for them to tell us that these problems are bugs that have not been fixed for many versions, and they should be fixed sometime soon? Any person should be able to figure out that useless information even without this board. There have been problems that have existed for many versions, there is nothing paid support is going to do to help those situations! What most people want is just a little acknowledgement that the problems they have are real and they are being worked on. Not too hard of a concept to understand! [End Rant]
Even more to the point, Astaro should not be releasing updated versions which are less stable then previous ones. If they want to Beta test functionality, then they should do so on the free home versions. But when it comes to paying commercial users, thier releases (IMHO) should be heavily tested, stable versions that are not worse than previous ones! We did not pay to be a testing ground! PERIOD!
Being an Astaro partner I can see where it can be frustrating not knowing if you are input is falling on deaf ears. I only have a few sites, 2 on V4 and 1 on V5.017 and ours is kept very current so hopefully I know of issues before my V5 customer. If you notice I am not overly concerned about my very stable V4 customers.
I appreciate much of the input on this site and I hope Astaro does as well. When I talk to them directly they seem to know about the problem and either a temporary workaround or they let me know a fix is in progress.
Again, thank you for your input. It is helpful to some.
the laundry list of bugs is growing larger and Astaro is messing around with adding features? It does not make sense..this is something microsoft would do..this is supposed tob e security software.
As of right now i have managed to duplicate content filtering, most vpn functions, http proxy and am working on pop3 proxy(basic)....all in free software by modifying smoothwall. I loved v4..v5 has driven me to look to build my own suite..Astaro pelase fix the bugs and quit adding features. You are tarnishing your hard earned reputation.
[ QUOTE ] Astaro pelase fix the bugs.... You are tarnishing your hard earned reputation.
[/ QUOTE ]
that's it - hope they'll understand this.
@PatrickS
you're right. but it seems that the paid support is not better than this one here ;-)
@macarena
it's ok that there're people like you having the time and nervs to play with unstable software.
but i hope you can understand that if one has an internet connection without disconnects from the provider side that this dude becomes angry if the disconnects come from the firewall more times a day and this about more month against long odds.
[ QUOTE ] @PatrickS
you're right. but it seems that the paid support is not better than this one here ;-)
[/ QUOTE ]
Yep, that was my point. I don't see any reason to throw $500 away. I may not be the smartest IT manager, but I'm not
If Astaro does not want to use this board for open communication between themselves and the end user, that's fine, we (the users) can just support eachother. I would be fine with this as long as they spent the time to fix the long-standing bugs and not use the paying customers as a testing ground for new features! IMHO, one thing Astaro definately should not do is just post to the board every once and awhile, leaving many unanswered questions up in the air, that's just BAD business!
And l think it bears repeating, like William said: "Astaro pelase fix the bugs and quit adding features. You are tarnishing your hard earned reputation."
..nice improve,
I suppose that after all mostly report in this ubb it is only a misconfigured situation to call forth from some unqualified user. (me first)
In part however that may be I agree with William.
