i am shure astaro team reads all posts, but i think they have not time to answer all posts. they invest the answer time in develop [;)]
Astaro-Report-Manager is an new feature to do a central reporting for asl-firewalls, e.g. you have to administrate a lot of, you can central see what happens. also you can correlate you data.
don't think that this board is the official support channel of Astaro. They give away free homeuse licenses and run this board as a forum for discussions and private support. Some here seem to be Astaro business partners or commercial users, they should know where to get professional support from. You cannot expect everything for free! Of course Astaro benefits from this board since they would never reach such a wide, heavy discussing community delivering worthful input than here but where else do you get such a product for free? There are some problems O.K. teething problems with version 5 but all things considered it is a very good product offering high end features for nothing and even more you get server licenses for virus- surf- and virus protection for a chicken-feed.
chicken feed or not - that's not the topic here. of course you can say it's free and if you don't like it - don't use it BUT! i think that the "homeusers" do a lot of work and support for the astaro team, so that it should not be to much to get an answer to a lot of same type questions.
no need to say sorry for anything - there is hopefully freedom of opinion for everyone [;)]
Don't know how you define work, for me it is on one hand fun to experiment with Astaro on the other hand I benefit from the sophisticated surf protection solution - In fact I do not but my children do!
Thank god that' almost everything is a matter of opinion.
[ QUOTE ] Some here seem to be Astaro business partners or commercial users, they should know where to get professional support from. You cannot expect everything for free!
/|/|acarena
[/ QUOTE ]
As a commercial user we've spent plently of money on the products themselves. If you want even simple email support past the 3 month initial period, it will run you about $500 a year (for 50 user license). Why should we pay for them to tell us that these problems are bugs that have not been fixed for many versions, and they should be fixed sometime soon? Any person should be able to figure out that useless information even without this board. There have been problems that have existed for many versions, there is nothing paid support is going to do to help those situations! What most people want is just a little acknowledgement that the problems they have are real and they are being worked on. Not too hard of a concept to understand! [End Rant]
Being an Astaro partner I can see where it can be frustrating not knowing if you are input is falling on deaf ears. I only have a few sites, 2 on V4 and 1 on V5.017 and ours is kept very current so hopefully I know of issues before my V5 customer. If you notice I am not overly concerned about my very stable V4 customers.
I appreciate much of the input on this site and I hope Astaro does as well. When I talk to them directly they seem to know about the problem and either a temporary workaround or they let me know a fix is in progress.
Again, thank you for your input. It is helpful to some.
the laundry list of bugs is growing larger and Astaro is messing around with adding features? It does not make sense..this is something microsoft would do..this is supposed tob e security software.
As of right now i have managed to duplicate content filtering, most vpn functions, http proxy and am working on pop3 proxy(basic)....all in free software by modifying smoothwall. I loved v4..v5 has driven me to look to build my own suite..Astaro pelase fix the bugs and quit adding features. You are tarnishing your hard earned reputation.
the laundry list of bugs is growing larger and Astaro is messing around with adding features? It does not make sense..this is something microsoft would do..this is supposed tob e security software.
As of right now i have managed to duplicate content filtering, most vpn functions, http proxy and am working on pop3 proxy(basic)....all in free software by modifying smoothwall. I loved v4..v5 has driven me to look to build my own suite..Astaro pelase fix the bugs and quit adding features. You are tarnishing your hard earned reputation.
[ QUOTE ] Astaro pelase fix the bugs.... You are tarnishing your hard earned reputation.
[/ QUOTE ]
that's it - hope they'll understand this.
@PatrickS
you're right. but it seems that the paid support is not better than this one here ;-)
@macarena
it's ok that there're people like you having the time and nervs to play with unstable software.
but i hope you can understand that if one has an internet connection without disconnects from the provider side that this dude becomes angry if the disconnects come from the firewall more times a day and this about more month against long odds.
[ QUOTE ] @PatrickS
you're right. but it seems that the paid support is not better than this one here ;-)
[/ QUOTE ]
Yep, that was my point. I don't see any reason to throw $500 away. I may not be the smartest IT manager, but I'm not
If Astaro does not want to use this board for open communication between themselves and the end user, that's fine, we (the users) can just support eachother. I would be fine with this as long as they spent the time to fix the long-standing bugs and not use the paying customers as a testing ground for new features! IMHO, one thing Astaro definately should not do is just post to the board every once and awhile, leaving many unanswered questions up in the air, that's just BAD business!
And l think it bears repeating, like William said: "Astaro pelase fix the bugs and quit adding features. You are tarnishing your hard earned reputation."
That's my opinion, too! There are a lot of unsolved issues, that aren't fixed yet, but a new feature is implemented! Like the DNS reporting graph: they logged on to our ASL and found the prob, but no fix till today!
I have been having an issue with HA mode showing the slave IP address always as 0.0.0.0 . I was originally told this would be fixed in 5.018. Here we are up to 5.025, and it STILL isn't fixed....yet they impliment NEW features.
HOWEVER, as I manage 7 ASL boxen, including my own firewall at home, I have to say this is the only issue I have had that has not been resolved right away. And that is a mix of v4 and v5. And as of late, if anything my v4 has been having more problems that the 4 v5 machines.
Writing a posting is done very fast and it helps Astaro to find and fix difficult problems. Please also note reproducing and finding problems is a very difficult and time-consuming thing. To answer all the questions in this UBB by an astaro employee would need tons of time and menpower. That's not the concept of an UBB. One user answers to another. That's the concept of an UBB.
I am sure Astaro is working on open issues very hard. The ARM update is just a new feature. Fixing problems is still done independently of new features.
I kown the usernames of some Astaro employees. So I known that there are a lot of postings done by Astaro a day.
[ QUOTE ] Writing a posting is done very fast and it helps Astaro to find and fix difficult problems. Please also note reproducing and finding problems is a very difficult and time-consuming thing. To answer all the questions in this UBB by an astaro employee would need tons of time and menpower. That's not the concept of an UBB. One user answers to another. That's the concept of an UBB.
I am sure Astaro is working on open issues very hard. The ARM update is just a new feature. Fixing problems is still done independently of new features.
I kown the usernames of some Astaro employees. So I known that there are a lot of postings done by Astaro a day.
cheers Xeno
[/ QUOTE ] Which has led to the mess Astaro is in now. All new feature development needs to stop now..all resources need to be put into fixing the current feature set....having one group adding features to a code base full of problems only leads to more problems. This is the microsoft way of doing things..not a solid linux based security product.
Agreed, why add new features to something which is broken? You only complicate the issue.
Not only this but Astaro are starting to appear confused by their own products behavior on certain occasions.
ie, "No reboot required" on an up2date when one is required in most cases. There are other examples of this.
And yes, a UBB is for user to user issues. But when a thread gets 20 posts long, with people begging for a response from Astaro, a simple, "We are aware of this and will get a fix out ASAP" will do wonders to calm people down.
I think that people are starting to feel ignored by the company and that their problems are not important to the company. I know this isn't true but Astaro must ENSURE something is done about this. Otherwise Astaro would be best off getting rid of the UBB forums and handling everything through official support. (I'd hate to see that happen).
I mostly agree with what I'm reading here. Something somewhat relevant here.
Sadly, I've looked at the low cost alternatives and can't find anything that is acceptable. Gibraltar [gibraltar.at] looks promising, but doesn't seem to have much usage (or mail list traffic). Nothing else really seems to compare with Astaro.
Hi all,
this UBB is a great thing and this is the time to say thanks to all the other users who helped me at many times on this board.
But astaro could not think this is all wich happens here. To get a update i have to install every uptodate before - i have to if i would or not so i have to insert any new feature i could not do anything against if i want to have security udates and bugfixes.
This is a linux product so please astaro look to other linux-projects in many cases there are two lines,
a stable - there are only bugfixes and security updates.
and then there is the second line there are the new features and the testing of it.
---- This is a security product there is no room for testing new features ------.
If this product is used in a bigger enterprise the security is the higest wich is to do. So if its not stable enough some day my boss comes in and he will tell me that there is no more room for astaro in our business. that is the day from wich on no single ¤ / dollar will flow to astaro, it is not the money for the licenses wich counts in that moment its the security.
Please ASTARO dont let this day come.
Its not only to some more professional help here it is the way of doing the work with this great product.
hopefully for a astaro answer .....
greets
firebear
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7 x Enterprise license
1 x 100 User license
3 x 25 User license
3 x home user license
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a last thing to the marketing of astaro :
ther is no need to make a new version of Astaro ( maybe V6) before this one is stable.
